centrex transfer in night service
centrex transfer in night service
(OP)
Hi all.
This is probably a silly question, but I can't see what I am doing wrong.
Thanks to covid, one of our customers is locking down an office and wants the lines at this office to be transferred to another manned office.
I did a test on my captive system, and if I do the following:
SC: *89
Feature: Dial
Telephone number : 7055551212
ICR to Main group
ICR destination is the Main Group
Main group in night service (customer requirement)
If I do this, the transfer works just fine, but ties up two phone lines.
I want to do a centrex transfer, so that only one line is used, so I did this:
SC: *89
Feature: Flash Hook
Telephone Number: 9,7055551212
When I watch in SSA, I never see the first line being grabbed, and the line just rings and rings.
Any idea of what I am doing wrong?
Regards
This is probably a silly question, but I can't see what I am doing wrong.
Thanks to covid, one of our customers is locking down an office and wants the lines at this office to be transferred to another manned office.
I did a test on my captive system, and if I do the following:
SC: *89
Feature: Dial
Telephone number : 7055551212
ICR to Main group
ICR destination is the Main Group
Main group in night service (customer requirement)
If I do this, the transfer works just fine, but ties up two phone lines.
I want to do a centrex transfer, so that only one line is used, so I did this:
SC: *89
Feature: Flash Hook
Telephone Number: 9,7055551212
When I watch in SSA, I never see the first line being grabbed, and the line just rings and rings.
Any idea of what I am doing wrong?
Regards
Talk To Other Members
RE: centrex transfer in night service
Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
RE: centrex transfer in night service
If you can confirm that you do have centrex transfer you can try setting this up in a different way:
On the AA change the action to "centrex transfer" and the telephone number put the dial out code + number
ie centrex transfer to 918005551212
The truth is just an excuse for lack of imagination.
RE: centrex transfer in night service
To answer the questions, yes the lines are centrex, this has been verified.
The lines are normally human answered, not auto attendant, so I might have to get "creative" with the user to get them to accept this.
But, if the customer doesn't want this, then they are going to have to be happy with having lines tied up.
If anyone has another suggestion, I'll entertain it.
Have a great day.
Regards
RE: centrex transfer in night service
Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
RE: centrex transfer in night service
That was my plan, but you know how customers are... some have to be brought either a) fighting and screaming into an idea, or ... and I hate to use this word, as it isn't accurate ... tricked.
But when I tell them "Hey, you can do it this way, or that way, but the other way will anger your service users" that kind of helps them along. Will advise when more is done.
The joys of trying to schedule me and the customer due to Covid restrictions.
Regards
RE: centrex transfer in night service
Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'
RE: centrex transfer in night service
RE: centrex transfer in night service
But some customers worry at the hows and whys like a dog worries a bone.
Sometimes they won't give up, so I give them a full technical explanation. That usually fixes things.
Regards
RE: centrex transfer in night service
or at least the system considers it answered.
try to send the call to an auto attendant even without a recording and have the fallback target set to the *89 shortcode
that way it is answered and the system should have no issue with the rest any more.
Joe
FHandw, ACSS, ACIS
"Dew knot truss yore Spell Cheque"