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Avaya 2050pc softphone keeps on restarting

thread798-1813342

Avaya 2050pc softphone keeps on restarting

Avaya 2050pc softphone keeps on restarting

(OP)
Hi Everyone

I have a user whose phone keeps on restarting everytime the user click any button on it. I have checked everything, checked and verified the settings with other users also, but found no issues. So could someone please tell me why such thing is hapening ?


Regards

Rohit Khajuria

RE: Avaya 2050pc softphone keeps on restarting

Have you uninstalled the 2050 software and reinstalled or updated it to the latest release?.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.net
linkedin

RE: Avaya 2050pc softphone keeps on restarting

by restarting do you mean the application shuts down and comes back up or just the registration process restarts (Logs in to PABX again)?

RE: Avaya 2050pc softphone keeps on restarting

To me is sounds like they are not connected to your network when trying to launch. If they don't have consistent connectivity, this can happen. If I drop my VPN session, my 2050 will still look like it working. It will actually state it is running in cached mode. If I press a button, it will go look for the server. If not connected to VPN, it will go Server Unresponsive, or something like that. When I reconnect, or my connectivity is restored, problem goes away.

John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile
http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/

RE: Avaya 2050pc softphone keeps on restarting

(OP)
Hi @Firebird Scrambler - No, It is a newly configured phone only. I did not update or re-installed it.

@bignose21 - Yes, application shuts down and comes back up continuously.

@janaya - The user is connected to the network through the VPN, but I am also suspecting the network issue.

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