Avaya 2050pc softphone keeps on restarting
Avaya 2050pc softphone keeps on restarting
(OP)
Hi Everyone
I have a user whose phone keeps on restarting everytime the user click any button on it. I have checked everything, checked and verified the settings with other users also, but found no issues. So could someone please tell me why such thing is hapening ?
Regards
Rohit Khajuria
I have a user whose phone keeps on restarting everytime the user click any button on it. I have checked everything, checked and verified the settings with other users also, but found no issues. So could someone please tell me why such thing is hapening ?
Regards
Rohit Khajuria
RE: Avaya 2050pc softphone keeps on restarting
Firebird Scrambler
Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer
Website = http://somertel.net
linkedin
RE: Avaya 2050pc softphone keeps on restarting
RE: Avaya 2050pc softphone keeps on restarting
John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services
Public Profile
http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/
RE: Avaya 2050pc softphone keeps on restarting
@bignose21 - Yes, application shuts down and comes back up continuously.
@janaya - The user is connected to the network through the VPN, but I am also suspecting the network issue.
RE: Avaya 2050pc softphone keeps on restarting
John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services
Public Profile
http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/
RE: Avaya 2050pc softphone keeps on restarting
Thanks for your inputs and suggestions.
We are suspecting the issue with the users's network as it is switching over to IPV6 frequebntly as connected through Wi-Fi.
We suggested the user to use the ethernet and check.
RE: Avaya 2050pc softphone keeps on restarting
John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services
Public Profile
http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/
RE: Avaya 2050pc softphone keeps on restarting
Thanks for your comment !!
And yes, we are using RED and we have a license server also in the environment.
We changed the system of the user and make it use IPV4 only and hopefully did not hear anything from th user for a long time now. Crossing the fingers :P
Regards