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Combo Cards not supported on this platform
4

Combo Cards not supported on this platform

Combo Cards not supported on this platform

(OP)
Hi, I have a new IP500 V2A cabinet with a VCM64 and Combo Card in it Prod ID 700504032, brand new system and card. When powering on the system at 11.0.46 and applying licenses, in Manager, in the error list I get a couple errors, Combo cards not supported on this platform and A valid software license must be configured for this version of firmware. The combo card works, I can plug a digital phone in and it works, just not sure why there are these errors?

ACSS - (SME)

RE: Combo Cards not supported on this platform

Do you have the essential license for the system?
Mike

RE: Combo Cards not supported on this platform

(OP)
Yes, essential license present and valid.



ACSS - (SME)

RE: Combo Cards not supported on this platform

OK so a few things going on.

"A valid Software Upgrade license must be configured for this version of firmware"
This means the control unit is locked into a release prior to the release you are running. My only guess is your license is entitling you to run R10 but you are running R11? I don't what else it could be since it is PLDS licensing.

If you go to file>advanced>upgrade it should show what you are running and what you are licensed for.

"Combo cards are not supported on this platform"
I have never seen that error before sorry but I did do some searches:

https://www.tek-tips.com/viewthread.cfm?qid=175597...
Looks like the end solution was replace the card

The truth is just an excuse for lack of imagination.

RE: Combo Cards not supported on this platform

It’s asking for an upgrade licence.

Was this system used before at another software level.
I mean switched on and a phone plugged in.
If so it will lock at the previous software level

And have you decided to upgrade it to software level 11.0.46
Thus now requiring and upgrade licence.


Try downgrading back to the original software level and see if it works without the alarms .

RE: Combo Cards not supported on this platform

SNAP
🤦‍♂️🤷

RE: Combo Cards not supported on this platform

(OP)
This was a brand new cabinet, created the sd card at 11.0.46, put in the system and powered on, uploaded license file and these are the errors I got.

ACSS - (SME)

RE: Combo Cards not supported on this platform

(OP)
License file is R11 as well, FYI.

ACSS - (SME)

RE: Combo Cards not supported on this platform

It seems like something isn't right based on the available info. If it is a new system, with a R11 license, you shouldn't get an error needing an upgrade license and I have never seen the combocard is invalid error before. I would still check the upgrade wizard just to see what it says what version it thinks you are running and what version it thinks you are licensed for.

If you have another SD card you could try just to rule out some kind of weird corruption in config or a bad SD card.

The truth is just an excuse for lack of imagination.

RE: Combo Cards not supported on this platform

(OP)
Ya, it is strange not sure if it is related to the new hardware or what it is.

ACSS - (SME)

RE: Combo Cards not supported on this platform

What is the comcode of the IP500?

RE: Combo Cards not supported on this platform

might be this.
The Avaya IP Office IP500V2A is the latest control unit in the IP Office IP500 suite of products, supporting IP Office Release 11.1 and higher.

RE: Combo Cards not supported on this platform

(OP)
Ip 500 V2A prod ID 700514867

ACSS - (SME)

RE: Combo Cards not supported on this platform

Hi there.

Silly question but you are aware you can only have 2 combo cards in a control unit, correct?
I had to fight with one of my co-workers when they tried to put in 3 and he wouldn't believe what i was saying.

(I think he is getting out of the hospital next week.... grin)

Regards

RE: Combo Cards not supported on this platform

looks like that IP500 only runs R11.1

RE: Combo Cards not supported on this platform

Oh I did not know the IP500 V2A needed R11.1 or higher. Does anyone have that documentation they can share?

The truth is just an excuse for lack of imagination.

RE: Combo Cards not supported on this platform

(OP)
Ya, what little documentation I have found supports that claim, 11.1 and higher, but nothing from an Avaya website that I have found yet...

ACSS - (SME)

RE: Combo Cards not supported on this platform

The only documentation I can even find related to the IP500 V2A from avaya is this:

https://ipofficekb.avaya.com/businesspartner/ipoff...

And this seems to say it has the same release requirements as the IP 500 V2. The only part that says R11.1 is "subscription".

The truth is just an excuse for lack of imagination.

RE: Combo Cards not supported on this platform

(OP)
I found the same thing, just not sure what the "subscription" part is referring to.

ACSS - (SME)

RE: Combo Cards not supported on this platform

I would call your supplier and see what they have on this. You can also raise a case with Avaya.
Mike

RE: Combo Cards not supported on this platform

Found this one.
https://branttel.com/2021/12/10/the-latest-avaya-i...

Looks like Avaya is doing the usual 'Change things and let people know later'

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Combo Cards not supported on this platform

3
Found on the KB this
https://ipofficekb.avaya.com/businesspartner/ipoff...

a simple picture showing that the new IP500V2A is crap.( I mean only supported by R11.1 and up)

They will force all the customers that have a blown up cabinet to the new release.

Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque"

RE: Combo Cards not supported on this platform



There is also a new DS-8 card - DS-8A that must be used with the IP500 V2A

RE: Combo Cards not supported on this platform

RE: Combo Cards not supported on this platform



No issue with Combo cards at all at most software levels, and yes maximum of 2 Combo cards per IP500 V2 / V2A

RE: Combo Cards not supported on this platform

Im guessing he is seeing these issues because he has an IP500 V2A running R11.0 not R11.1. Should upgrade to highest R11.1 release and see if those issues go away.

The truth is just an excuse for lack of imagination.

RE: Combo Cards not supported on this platform

I would agree with crichey.... The IPO 500 is greyed out on the upgrade screen. R11.0 to 11.1 is a free upgrade.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: Combo Cards not supported on this platform

I supposed that the R11.0 SP7 (which Avaya declared) would solve this problem. Let's say the old cabined is nomore available as replacement neither, I wonder what should we do on middle aged (from 8.1 to 10.1) systems in case of hardware fault.

RE: Combo Cards not supported on this platform

Avaya do keep maintenance stocks of major items even after they have gone end-of-sale in order to assist customers who have support contracts. That said, if you're running 10.1 or earlier then you're not supported.

Stuck in a never ending cycle of file copying.

RE: Combo Cards not supported on this platform

Sizbut, we all know IPOSS including APR is not so cheap for most of small customers, let's imagine a R10.1 end user with a windows based environment and a IP500v2 in a hardware fault: migrate to R11.0 to replace the cabinet could be an option they could accept, not to be forced migrating to R11.1 and replace servers, applications, database connected to VMPro, etc etc, don't you?

RE: Combo Cards not supported on this platform

You can install Application Server on a Windows 10 PC running Hyper-V. Even a small business can afford a PC capable of doing this.

The truth is just an excuse for lack of imagination.

RE: Combo Cards not supported on this platform

This is apauling, there should at least be an overlap period withthe supported cards Ie the system should support DS8 as wellas DS8a
I cant think of another time that a hardware was ditched without warning like this except the sudden demise of the DT modules halfway through the field tiles of V3.0 (& the subsequent renaming of V2.1 to 3.0DT to hide the error)

Do things on the cheap & it will cost you dear

Avaya Remote Support Engineer (A.R.S.E)

RE: Combo Cards not supported on this platform

Just had a chat with some nice folks in Welwyn Garden (still home to many of the Avaya IP Office team). The docs should say:

"The DS8A and IP500 V2A are supported with:
  • R10.1.0.6 or higher
  • R11.0.4.1 or higher
  • All R11.1
"

Apparently the DS8 cards rely on a component on the IP500 V2 motherboard which has become unobtainable (both are over 16 years old and a PCS replacement with a alternate component wasn't possible). The new DS8A cards were designed to not need that component in the control unit and so will work in both the old and new control units. However, the old DS8 cards won't work in the new IP500 V2A due to that now missing component.

Stuck in a never ending cycle of file copying.

RE: Combo Cards not supported on this platform

#Sizbut, where did you read that statement about IP500v2A and previous softwares? Just read the R11.1 FP2 Offer Definition, it says: "Release 11.1.x or higher software is required to support the new IP500 V2A and DS8A modules."

RE: Combo Cards not supported on this platform

As I said "Just had a chat with some nice folks in Welwyn Garden." It's where some of the original IP Office developers are still based.

Stuck in a never ending cycle of file copying.

RE: Combo Cards not supported on this platform

sizbut
the OP states that his system is 11.0.4.6 and it still showed the error so Welwyn Garden has told you wrong smile
the 11.0.4 is not working either or maybe they have it working on 11.0.4.5 and dropped the ball on .6 hahaha

Joe
FHandw, ACSS, ACIS

"Dew knot truss yore Spell Cheque"

RE: Combo Cards not supported on this platform

Anyone tried with R11.0.4.7 released few days ago?

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