UCx 50 Call Pick Up
UCx 50 Call Pick Up
(OP)
Folks, I have UCx 50e with one call pick up group with four extensions. At times, someone in the group will try an pick up a call in their group, they get a "reorder tome" (or 120 IPM.)
The other phones may or may not be idle. the other phones may or may not be ringing.
Suggestions please?
The other phones may or may not be idle. the other phones may or may not be ringing.
Suggestions please?
RE: UCx 50 Call Pick Up
RE: UCx 50 Call Pick Up
Unless you have other suggestions, i think i'll just restore an earlier database (before the issues started) and see if it shows up there as well. it may just be a bump that i unknowingly put in as i was making covid greeting changes for the customer. thank you kind sir.
RE: UCx 50 Call Pick Up
If you decide to restore an older backup, make sure to restore only what is really needed - otherwise you could overwrite stuff like CDR records, recordings, voicemail messages or possibly bring back some deleted voicemail messages etc.
RE: UCx 50 Call Pick Up
Thanks!
RE: UCx 50 Call Pick Up
RE: UCx 50 Call Pick Up
No problems with DAHDI trunks. Had two incidents yesterday. Checked the logs, showsd all group pickup attempts were successful. Crazy.
The last backup i did before this started was 12/17. I always do a full backup of everything so, if i revert back to it I should be ok?
RE: UCx 50 Call Pick Up
RE: UCx 50 Call Pick Up
Here's what i have:
Ucx 50 with ACD
3 paths
257 (operator) Path 1
251 path 2
244 path 2
229 path 3
all in pickup group 1
No ring groups
Each is assigned in one hunt group 257 to 251 to 244 to 229 back to 257(Nortel user options)
What I'm trying to do:
any of the incoming calls to those three paths need to be answered in the pickup group.
Where am I missing the boat here?
RE: UCx 50 Call Pick Up
For simplicity, make sure that all extensions that can receive calls have the Call Group value set to 1. Then make sure all extensions that are to be allowed to pick up such calls include 1 the Pickup Group.
Please note that an extension can be allowed to pick up calls from group 1 but does not need to be in that call group and vice versa.
RE: UCx 50 Call Pick Up
Q: How about optional destinations? That's where the extension hunt group is set up.
RE: UCx 50 Call Pick Up
Example: Ext 229
In follow me:
Ring Strategy:Ringallv2
Initial Ring Time:0
Ring time max:20
Follow me list: (shows only 229)
Each of the other exts are the same EXCEPT: the ext being viewed has the same follow me ext# as the ext# itself) weird!
RE: UCx 50 Call Pick Up
RE: UCx 50 Call Pick Up
RE: UCx 50 Call Pick Up
RE: UCx 50 Call Pick Up
RE: UCx 50 Call Pick Up
RE: UCx 50 Call Pick Up
[2022-02-09 11:13:07] NOTICE[3652] sig_analog.c: Alarm cleared on channel
RE: UCx 50 Call Pick Up
RE: UCx 50 Call Pick Up
[2022-02-09 15:08:22] VERBOSE[8876] loader.c: -- Reloading module 'res_stun_monitor.so' (STUN Network Monitor)
[2022-02-09 15:08:22] VERBOSE[8876] loader.c: -- Reloading module 'res_xmpp.so' (Asterisk XMPP Interface)
[2022-02-09 15:08:22] VERBOSE[3656] chan_ucx.c: Reloading ucx.conf...
RE: UCx 50 Call Pick Up
Thanks for looking in!
RE: UCx 50 Call Pick Up
Dunno. Disabled Follow Me for those four ext's. So far so good. Monitoring logs still.
Puzzle: when CP failed, it didn't show any errors. Strange.
RE: UCx 50 Call Pick Up
Happened again; still nothing in the log; not even an attempt to use claa pick up.
Any help UCXguy?
RE: UCx 50 Call Pick Up
Are you trying to pickup a call that is ringing in an ACD queue?
FWIK only agents can pickup the call.
If you want anyone to pick up an ACD call, then you will have to set an overflow destination, adjust the queue wait times etc for the queue.
Create a ring group with the desired extensions and set that as the overflow destination.
RE: UCx 50 Call Pick Up
They are in the same call and pick up groups. There is no ring group associated with any of this. For some reason there were entries in Follow Me which I disabled.
This is an intermittent problem and seems to only show up during high traffic periods.
When there is a failure, there is no indication of it in the log files. The files only show a completed Call Pickup.
RE: UCx 50 Call Pick Up
"3 paths
257 (operator) Path 1
251 path 2
244 path 2
229 path 3"
How can ext 251 and 244 both be on path 2 without a ring group?
I can not find this - "Each is assigned in one hunt group 257 to 251 to 244 to 229 back to 257(Nortel user options)"
There are no hunt groups - ring groups have a ring strategy that has options for ringing the extensions.
Is call forwarding involved?
RE: UCx 50 Call Pick Up
Built a ring group; added all of the exts in 600 with 1st available
Enable call pick up in the ring group
In Edit Extensions, each one of the individual exts in the group had an "optional destination" ext of one of the four. ...
ie.: 257 to 251 to 244 to 229
251 to 244 to 229 to 257
244 to 229 to 257 to 251
229 to 257 to 251 to 244
then back to 257 to 251 to 244 to 229
This optional destination string I have not touched.......yet
RE: UCx 50 Call Pick Up
Have 1 extension answer most of the calls and allow other extensions to pickup ringing calls
Could you diagram your desired call flow
Inbound call hits a ring group with 4 extensions 257 251 244 & 229
Ring the first non busy extension and have another extension pickup the call
Observations:
1. Call waiting needs to disabled on those 4 extensions
2. Ring strategy firstavailable will only ring 1 extension that is not busy
3. A ringing extension in a ring group will not follow an extensions optional destination
4. Feature Code *8 (Asterisk General Pickup) is used to pickup calls
RE: UCx 50 Call Pick Up
Thanks guys! I really appreciate your pitching in.