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Avaya Softphone - Bit of a rant and a question
3

Avaya Softphone - Bit of a rant and a question

Avaya Softphone - Bit of a rant and a question

(OP)
I don't have a ton of experience with softphones from Avaya, despite working with them so long. A lot of our customers just aren't interested in them.

We have a customer with an IPO r 11.0.4, and they grabbed an Avaya Softphone Licence. I am looking for the client software.

My god, so frustrating. I cannot get a straight answer despite an hour combing the knowledge base, and on the web.

I assume Avaya Communicator 2.1.4 is the software to use ? Even in that documentation they reference an optional softphone.

A little confirmation that I got the right software for my customers system and release, is what I would like from you good folks !

As an aside, what are they replacing the Communicator with ? I saw it is end of support soon.



Avaya/BCM/Norstar Telephone System Tech

RE: Avaya Softphone - Bit of a rant and a question

Avaya Workplace is the new version of Communicator, but both will work on R11.0.4.

RE: Avaya Softphone - Bit of a rant and a question

(OP)
Thanks !!

Avaya/BCM/Norstar Telephone System Tech

RE: Avaya Softphone - Bit of a rant and a question

I'm not surprised at the confusion as Avaya kept changing the name!

Note that the softphone part of Workplace works directly to the IP Office without using One-X portal.

Worth checking the licence cost as I think that full power user isn't much more than the softphone.

RE: Avaya Softphone - Bit of a rant and a question

2
Now how could you possibly be confused by Avaya softphones they have only changed the name (as far as I know) 4 times now...

Avaya softphone
Avaya Communicator
Avaya Equinox
Avaya Workplace IX

Im probably forgetting something here too. I think Workplace IX packets even still say Equinox cause... ya know... why wouldnt they?

The truth is just an excuse for lack of imagination.

RE: Avaya Softphone - Bit of a rant and a question

tsk... you forgot "Flare", and its now just "Workplace", not "IX Workplace". ;)

Stuck in a never ending cycle of file copying.

RE: Avaya Softphone - Bit of a rant and a question

(OP)
Lol, thanks all ! I don't quite so dumb now ;)

Avaya/BCM/Norstar Telephone System Tech

RE: Avaya Softphone - Bit of a rant and a question

See I thought I knew and still didn't know... smh.

The truth is just an excuse for lack of imagination.

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