Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Partner Avaya Problem - Handset Clicking / Lights Flash

Partner Avaya Problem - Handset Clicking / Lights Flash

Partner Avaya Problem - Handset Clicking / Lights Flash

Hi everyone, I'm new here. Not a phone guy, but we have a client who is having problems with their system and are trying to help them.

They moved their only (I think) display phone to extension 16, and have regular 18's on 10 and 11.

At a few extensions, including 10, when you pick up the phone to dial it just clicks a couple of times, then all the lights flash on the front of the phone, then the phone just goes dead. We have checked the phone lines, I've rebooted the phone system, plugged 2 different phones into ext 10 directly on the phone system(one display one regular), rebooted the phone and so on all with the same result.

Has anyone seen this? Maybe some simple programming that was lost or got corrupted in a power outage? I've googled and skimmed the manual, but not finding much.

We just checked for a backup, but the system is set to auto backup on the 1st so whatever is backed up is what we currently have.

Thanks for any insight anyone can add.


RE: Partner Avaya Problem - Handset Clicking / Lights Flash

If a known working set is connected directly to any suspect extension using a known good cable, and the problem remains, I suspect that the ports are bad.

As a final test, if the processor is installed in a carrier (as opposed to being mounted directly to the wall), power down the system, unseat the processor, power it up again and test the suspect extensions.

I love2 "FEATURE 00"

RE: Partner Avaya Problem - Handset Clicking / Lights Flash

Thank you very much. We will give that a try when next onsite and report back.


RE: Partner Avaya Problem - Handset Clicking / Lights Flash

Plug the phone directly into the port on the module, bypassing the station wiring.

Sometimes, using a 6-position plug in the 8-position port does not align properly, and one side of the data pair gets shorted to one side of the audio pair, which will cause the clicking. The jack at the station may be good, the cabling may be good, but the plug going into the module may be cockeyed.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close