×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Call Back Feature

Call Back Feature

Call Back Feature

(OP)
Has anyone used the call back feature ? I have it programmed with the call back number blank. I don't receive a call back but I can go into the CDR report and see my caller id with the correct number.
I have plenty of channels on the sip trunk available . Any input would be great on how to get this to work.

BB

RE: Call Back Feature

For the callback (without the callback number programmed) to work, it is important that the caller ID number received can be dialed "as is". Let's say the caller ID number is 2225551234 - you would need to make sure you have an outbound route that allows such a 10 digit number to be dialed (possibly adding some prefix such as 1 or 91). Alternatively, you could convert the caller ID number to a dialable number by passing it through "Set CallerID" before sending it to the Callback.

You should look at the log file to see what is being dialed and if / why it is rejected.

RE: Call Back Feature

(OP)
Thanks UCXGUY,

That worked. One more question is there a way to set the amount of callbacks to a number ?I would like no more than 3 attempts.

bb

RE: Call Back Feature

As far as I know, the callback call is attempted only once and there are no retries.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close