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softphone option on R9.0 and R9.1?

softphone option on R9.0 and R9.1?

softphone option on R9.0 and R9.1?

(OP)
can someone please enlighten me... I cannot remember. Is there a softphone option if you are using R9.0 or R9.1?? or is my only option to install a physical IP phone via vpn?


RE: softphone option on R9.0 and R9.1?

I have used free SIP phone apps before. But never over VPN.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: softphone option on R9.0 and R9.1?

(OP)
let me get your opinion.. I have one remote user. upgrading to R11 is really not an option at this point. They work from home 3 days a week. The issue is that when calling customers, the customers won't answer because they don't recognize the number. So I am leaning towards just configuring a physical VPN phone like a 9611 telephone and putting it in their house.

RE: softphone option on R9.0 and R9.1?

FNE call in? Takes up 2 channels per call, though.

RE: softphone option on R9.0 and R9.1?

The VPN phone would be your best bet. I worked from home for months that way.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

RE: softphone option on R9.0 and R9.1?

(OP)
TTT... FNE? I admit, that does not ring a bell? I don't think taking up extra channels is an issue.

RE: softphone option on R9.0 and R9.1?

You can setup a DID that users call into, it authenticates based on their cell phone number (needs to be entered under a user's mobility tab), and gives them system dial tone to dial out from. It uses 2 channels because one for the user to call into from and one for the user to call out from. When I worked remotely I used this method to make outbound calls and inbound were just twinned to my cell. It worked fairly decently although we parked calls and I had to user shortcodes to pickup and park calls that part was kind of a pain.

The truth is just an excuse for lack of imagination.

RE: softphone option on R9.0 and R9.1?

Sorry above post was elaborating on using FNE service btw.

The truth is just an excuse for lack of imagination.

RE: softphone option on R9.0 and R9.1?

One-X Mobile Lite app is basically a front end for dialling FNE numbers.

Unlike the standard One_X Mobile isn't doesn't need any IP configuration.

RE: softphone option on R9.0 and R9.1?

(OP)
Does the one X mobile app need to be run from a cell phone? I assume it does since its not configured with IP? I was just wondering if they can run it from a computer.

RE: softphone option on R9.0 and R9.1?

Yep - mobile only.

There's Avaya Communicator for Windows but not used it myself.

RE: softphone option on R9.0 and R9.1?

(OP)
I am still not figuring out how to setup this service properly. Am I reading correctly when it says the user must call the system and then the system will call them back and give them dial tone?

I appreciate the help. the customer is getting anxious about this.. everything is always an emergency right? LOL

RE: softphone option on R9.0 and R9.1?

(OP)
sorry..I figured it out..needed the short code in the incoming call route.

RE: softphone option on R9.0 and R9.1?

No they can dial in and as soon as it connects they get dialtone. at that point they can just dial anything they want. like a phone on the system. you can dial out, dial short codes and also dial extensions. We do this alot for customers. keep in mind they need to be on SIP or PRI. I do think you can set this up for call backs but i havent ever used that.

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Vive Communications

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