Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Partner AA not answering

Partner AA not answering

Partner AA not answering

Hello Guys,

I was called out to repair a 20 year old Partner system that had completely lost it's mind. I didn't know that until I got there.

Had to program everything from scratch and that was tough as it has been a LONG time since I worked on a Parter, I work mostly on IPO's now.

Anyway, here is the details...

Parter 6.0 Processor in the middle slot

308 module in the far left slot

VM Module in the second from left slot

The VM ports are 31 & 32, those are set to Hunt Group 7, and that part works as I can dial Intercom 777 and the VM picks up.

AA #1 still had the greetings and such on it, so that was good.

However, I can't get the AA to answer any of the three outside lines.

When an outside call comes in, ext 10 does a half ring, then the VM says the call is being transferred to the receptionist. Not sure where that message is coming from.

Then the calls start ringing on ext. 10.

I know I am missing a simple step, but not sure what.

Would it have to do with #307 VMS coverage.

What should I set the AA extension to be?

It's been a really long day and I am scratching my head here.

Any help is apprciated.


RE: Partner AA not answering

You have the wrong ports for Voicemail. In this configuration, slot 2 is Ext. 26 through 31, and if this is VS mail, 2 port, the VM ports are 30 and 31.

When you call Intercom 777, it tries 31, which answers, but the next call tries 32, which doesn't exist, so it hunts back to 31, and all seems fine.

But when an outside call comes in, Ext. 30 is receiving ring, answers, doesn't get mode codes, and not knowing what to do, "Transferring to Receptionist" and goes to Ext. 10

SO, add 30 to Hunt Group 7, and remove 32.

I made an excel spreadsheet where I just pick the module in each slot, the type of VM, and the number of licensed ports. It give a nice graphical representation of the port layout

RE: Partner AA not answering


Thank you!

That was the problem. I had the wrong extensions assigned to the VM.

I was hitting a 12 hour work day and just couldn't think anymore.

The system is back up and running and the customer is happy.

Thanks again!

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close