×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

PLDS licenses for Voice networking (VCE) and PRI channels count issue when applied
3

PLDS licenses for Voice networking (VCE) and PRI channels count issue when applied

PLDS licenses for Voice networking (VCE) and PRI channels count issue when applied

(OP)
Hello All,
I recently upgraded a two site IPO 500v2/SCN solution from R9.1.12 to R11.0 FP4 SP4. When I applied the PLDS license to each unit, a strange thing happened--Voice networking (VCE) and PRI channel entitlements/counts came up short compared to what PLDS portal was showing. For example, a 3 x 4 VCE entitlement only came up as a count of "3" (should be 12!) when PLDS xml file sent up to IPO unit. An 8 x 2 channel entitlement only gave 8 addition channels (should be 16). All other license types applied normally. Has anyone seen anything like this? FYI--I am comfortable with PLDS. Thank you! Z

RE: PLDS licenses for Voice networking (VCE) and PRI channels count issue when applied

Pri card comes with 8 channels already. This is why you only see 8 instead of 16. For the other one I suggest you open a ticket at Avaya one source. They usually fix errors quick if you give enough information.

Jo the quebec tech
AIPS,ACSS,APSS

RE: PLDS licenses for Voice networking (VCE) and PRI channels count issue when applied

(OP)
JoConnex--thank you for the reply. I'm actually looking for a total of 16 additional PRI (total of 24 with the 8 already on board) since the PLDS entitlement line item is 8 counts of "IP OFFICE R10+ IP500 T1 ADD 2CHANNELS ADI ENTITL MIGR LIC:CU."

RE: PLDS licenses for Voice networking (VCE) and PRI channels count issue when applied

Avaya one source is your best chance.

Jo the quebec tech
AIPS,ACSS,APSS

RE: PLDS licenses for Voice networking (VCE) and PRI channels count issue when applied

(OP)
Thanks--I'll post resolution when I get this sorted.

RE: PLDS licenses for Voice networking (VCE) and PRI channels count issue when applied

I had the same issue on an 9.0 to 11.0 upgrade a few weeks back. They took care of it pretty quick - just had to provide the XML file from the license migration and the LAC, and they updated the LAC with the correct number of entitlements.

RE: PLDS licenses for Voice networking (VCE) and PRI channels count issue when applied

(OP)
Hello All,
After some back and forth between support teams, the case was escalated to a higher tier of PLDS support and the licenses were re-issued (count mapping corrected). Thank you for all the helpful suggestions. Z

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close