WFO statistics
WFO statistics
(OP)
Hi All,
I may be in the wrong area here and happy to repost if needed but looking for some guidance.
I have a group of user roles for an organization with varying levels of access. eg. Admin, Team Leader, Reporting, Agent, etc.
One of these roles has the option to view statistics in the forecasting calendar and they want to give a view privilege to one of the lower roles.
I have gone through all privilege's associated with the forecasting and scheduling and compared the 2 user roles but have been unable to definitively find which privilege allows the statistics to be viewed.
If anyone would know this or know of any documentation that defines each privilege and function, that would be much appreciated.
Cheers
I may be in the wrong area here and happy to repost if needed but looking for some guidance.
I have a group of user roles for an organization with varying levels of access. eg. Admin, Team Leader, Reporting, Agent, etc.
One of these roles has the option to view statistics in the forecasting calendar and they want to give a view privilege to one of the lower roles.
I have gone through all privilege's associated with the forecasting and scheduling and compared the 2 user roles but have been unable to definitively find which privilege allows the statistics to be viewed.
If anyone would know this or know of any documentation that defines each privilege and function, that would be much appreciated.
Cheers
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