bigdave1980
Systems Engineer
Hello,
One of our SV9100 customers has come to me with a question about picking up calls which have been placed on hold. More specifically, they are saying that up until a few months ago they could place a call on hold using the hold button on one handset, and then another person would be able to pick up that held call from another handset by pressing the relevant flashing line key. That didn't sound right to me, as I thought it wasn't possible to pick up a call which another extension had placed on hold, but please correct me if I'm wrong. I thought that was call parking, but the end user assures me that it was the Hold button that they were using to put the call on hold.
To add to this, they've just said:
"When an incoming call is put on hold it just flashes red on the extension that answered the call but is a solid red light on all the other phones and cant be picked up."
"If an outgoing call is put on hold it works as expected and flashes on all extensions and can be picked up on any of them."
Could they be right? Have I missed something? Maybe the "flashing line key" they've mentioned was actually a busy lamp field key for the extension that put the call on hold? I've looked at all sorts of things and I couldn't see how it would have been working like they described, or anything that would have stopped it working either.
Any suggestions will be very much appreciated as I've had this one going on for weeks now.
Thanks!
One of our SV9100 customers has come to me with a question about picking up calls which have been placed on hold. More specifically, they are saying that up until a few months ago they could place a call on hold using the hold button on one handset, and then another person would be able to pick up that held call from another handset by pressing the relevant flashing line key. That didn't sound right to me, as I thought it wasn't possible to pick up a call which another extension had placed on hold, but please correct me if I'm wrong. I thought that was call parking, but the end user assures me that it was the Hold button that they were using to put the call on hold.
To add to this, they've just said:
"When an incoming call is put on hold it just flashes red on the extension that answered the call but is a solid red light on all the other phones and cant be picked up."
"If an outgoing call is put on hold it works as expected and flashes on all extensions and can be picked up on any of them."
Could they be right? Have I missed something? Maybe the "flashing line key" they've mentioned was actually a busy lamp field key for the extension that put the call on hold? I've looked at all sorts of things and I couldn't see how it would have been working like they described, or anything that would have stopped it working either.
Any suggestions will be very much appreciated as I've had this one going on for weeks now.
Thanks!