×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Nortel BCM400 - All calls being directed to the General Mailbox instead of Auto Attendant

Nortel BCM400 - All calls being directed to the General Mailbox instead of Auto Attendant

Nortel BCM400 - All calls being directed to the General Mailbox instead of Auto Attendant

(OP)
We are currently running into an issue where all external calls that are incoming are going to the general mailbox instead of hitting our auto attendant.

We have performed a restart on the system to rule out that a restart was not required.

This was working previously and randomly started to happen. No configuration changes were done on the system with the auto attendant prior to this issue randomly appearing.

We have tried recreating the greeting table that was being used as well as removed the auto attendant setting on the lines in use and then readding them.

We have also unchecked Enable General Delivery Mailbox and calls still go to the general mailbox.

We do not have Enable Redirection DN enabled.

RE: Nortel BCM400 - All calls being directed to the General Mailbox instead of Auto Attendant

"We do not have Enable Redirection DN enabled."
Nothing to do with your issue.

You did not mention if it went right away or after so many rings.

Right away in most case means a set that has lines assigned to ring at it has forwarded their phone to vmail.
After so many rings usually indicates that the receptions Forward No Answer ring count is lesser then AA's ring count therefore a conflict.

________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: Nortel BCM400 - All calls being directed to the General Mailbox instead of Auto Attendant

(OP)
This issue has been solved I believe. Turns out the secondary reception phone was set to forward all. On this phone the main line does not have a mailbox causing it to likely go to the general mailbox.

RE: Nortel BCM400 - All calls being directed to the General Mailbox instead of Auto Attendant

"Right away in most case means a set that has lines assigned to ring at it has forwarded their phone to vmail."
This would apply to Call Forward All, Forward No Answer and Forward On Busy.
If any of the above point to vmails DN but the set does not own a mailbox then it defaults to the General Delivery mailbox.
The same goes for Hunt Groups.

________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close