×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Call center query

Call center query

Call center query

(OP)
Hi can somebody help in below

1- What is the basic difference between Avaya CC Elite, Avaya Oceana and AACC? in what environment one choose the right option between these three?

2- Can somebody help to understand what are Avaya Data connectors and why they are used.

3- What is Avaya AST.

I dont need a details answer, just a brief answer.

There is no such thing as a free LUNCH.

RE: Call center query

(OP)
Any Help please..

There is no such thing as a free LUNCH.

RE: Call center query

CC Elite is the 'old school', voice only, gold standard call center package. Oceana is a new way to distribute calls, and is omni channel, built on Breeze. AACC is the new name for the old Nortel Symposium.
You will find that Avaya are now also pushing their new CCaaS solution.
Data Connectors: https://www.devconnectprogram.com/site/global/prod...
AST = Avaya SIP Endpoint to SM




Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close