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Mitel 3300 ICP - how to convert voicemail greeting audio (.vox) to wav?

Mitel 3300 ICP - how to convert voicemail greeting audio (.vox) to wav?

Mitel 3300 ICP - how to convert voicemail greeting audio (.vox) to wav?

(OP)
I'm having trouble converting voicemail greeting audio (/vmail/d/vm/msg/msg<ext>.vox) to wav. I've had no trouble doing so with name recordings /vmail/d/vm/name/nam<ext>.vox. In Audacity, File > Import > Raw Data... (Encoding: U-Law, Byte order: Little-endian, Channels: 1 Channel (Mono), Start offset: 0 bytes, Amount to import: 100%, Sample rate: 8000 Hz). When I do this with greeting audio files, I see odd wave forms like this:



I hear only buzzy/choppy noise/static, nothing recognizable as voice/speech.

Unlike the nam<ext>.vox files which vary in size, all the msg<ext>.vox files are 30 KB in size, which seems unusual. 🤔 Do you have any ideas/suggestions?

Edit: Oh, this is for a working 3300 and greetings sound fine/normal when I call an extension...

RE: Mitel 3300 ICP - how to convert voicemail greeting audio (.vox) to wav?

Are you trying to move them to a different platform or something?

Just trying to understand why you need this

RE: Mitel 3300 ICP - how to convert voicemail greeting audio (.vox) to wav?

(OP)
Yes, I'm trying to move them to a different platform. I'll probably just have the users re-record their greetings. But I thought it would be a nice touch to migrate the greetings.

RE: Mitel 3300 ICP - how to convert voicemail greeting audio (.vox) to wav?


The files in /vmail/d/vm/msg/ aren't vox files! Even thought they have the .vox extension.

They seem to be data files that reference the actual messages in /vmail/d/vm/grp/<<extension number>>

So, for example, if you see a file /vmail/d/vm/msg/msg1001.vox it actually contains data referencing the message filenames stored for mailbox 1001 under folder /vmail/d/vm/grp/1001

Under that folder, if there are new or saved messages for that mailbox, the raw vox files will be stored - without a .vox extension - but you can import them as raw audio into Audacity as you describe above.

RE: Mitel 3300 ICP - how to convert voicemail greeting audio (.vox) to wav?


Also, the greetings are stored under /vmail/d/vm/int/intxxxx.vox

Other greetings may be stored under /vmail/d/vm/int2/intxxxx.vox

RE: Mitel 3300 ICP - how to convert voicemail greeting audio (.vox) to wav?

I have used Acarda VoxConverter in the past - works perfectly!

Clever men learns what Wise men shares!

RE: Mitel 3300 ICP - how to convert voicemail greeting audio (.vox) to wav?

(OP)

Quote (techymitel)

Also, the greetings are stored under /vmail/d/vm/int/intxxxx.vox

Other greetings may be stored under /vmail/d/vm/int2/intxxxx.vox

That wasn't obvious to me...obviously. smile This was very helpful. thanks2 I think I had browsed but disregarded those directories/contents.

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