Partner ACS ASA/DXD pickup issue

thephoneguyjoe · Jun 22, 2021

My customer has an AVAYA ACS 509 with both ASA/DXD and Large voice mail cards in the system.

Where can I find the programming manual or a reference to programming for the ASA/DXD Card.

I need to verify why it the ASA stopped picking up the calls.

It was working until a line port died. The system was never shut down but I need to help make the ASA work again.

Thanks much, Joe

TouchToneTommy · Jun 22, 2021

https://support.avaya.com/public/index?page=content&id=SOLN123497

Assign lines to be answered:
ASA: #204-{Line Number}-{1=Assigned/2=Not Assigned}
DXD: #205-{Line Number}-{1=Assigned/2=Not Assigned}

Set Ring Delay:
ASA: #110-{0-9}
DXD: #112-{0-9}

Program the button onto Ext. 10:
ASA: #111-{1=Assigned to next available button with lights/2=Not Assigned/3=Press button to assign}
DXD: #113-{1=Assigned to next available button with lights/2=Not Assigned/3=Press button to assign}

Set Mode for ASA:
#121-{1=Hold/2=Disconnect/3=Continue Ringing}

Record the message:
ASA: Ext. 10 or 11: Intercom 891. 2=Play/1=Record (Wait for tone, press # at end)
DXD: Ext. 10 or 11: Intercom 892. 2=Play/1=Record (Wait for tone, press # at end)

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Partner ACS ASA/DXD pickup issue

thephoneguyjoe

Programmer

TouchToneTommy

Vendor

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