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Outlook app on iphone 12 (ios 14) not fetching email automatically

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subitt32

subitt32

Technical User
May 20, 2015
16
PK
Helly guys,
It is very frustrating and I am having this issue on my boss iphone 12 (ios 14).
I have another iphone 6 with the same version of Outlook app installed and it is fetching emails and giving notifications but on the iphone 12 I have to manually open the application and slide it down to get it refreshed and then it fetches new email. while locked it is not doing anything.
kindly help.
 
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Ensure that the app is not set to sleep from the settings.
Also, allow background activity for the app from the permissions page.
Hope this will solve the issue.
 
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