Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

SIP Conference Phones Issues

SIP Conference Phones Issues

SIP Conference Phones Issues

Hello Tek-Tips community!

First time posting but I've been using this site for about 7 years between CS1000 and SMGR/CM with great success, so thank you!
My issue is going to be long-winded in regards to Aura SMGR 8.0/CM 8.0, but hopefully I get out all the info I can. In 2019, we finished building a whole new location that used the servers here at our main campus. It uses our same SBC, trunks, etc., but is on a different network (Our sheriff's dept network).

Within the building we have 3 whole room SIP conference phones from Extron, and 3 SIP Polycom conference phones. Here's where it gets weird. All of the conference phones do not need the 9 access code to dial out, the CLID shows as (example) +1 7500, AND they are not able to call all numbers at various area codes.

We recently upgraded our SIP SBCs for Avaya Workplace, which we added additional SIP trunks and route patterns for both TLS and TCP (the conference phones only use TCP presently). We no longer use AAR for routing these. None of those changes directly affected the existing issue.

I have exhausted my ideas for what it could be, and our vendor is at a loss, but I can provide any info requested.

Thank you for any help offered!

(And yes, I have between 20 and 30 of these registered in our other facilities with no issues)

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close