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SIP Conference Phones Issues

SIP Conference Phones Issues

SIP Conference Phones Issues

(OP)
Hello Tek-Tips community!

First time posting but I've been using this site for about 7 years between CS1000 and SMGR/CM with great success, so thank you!
My issue is going to be long-winded in regards to Aura SMGR 8.0/CM 8.0, but hopefully I get out all the info I can. In 2019, we finished building a whole new location that used the servers here at our main campus. It uses our same SBC, trunks, etc., but is on a different network (Our sheriff's dept network).

Within the building we have 3 whole room SIP conference phones from Extron, and 3 SIP Polycom conference phones. Here's where it gets weird. All of the conference phones do not need the 9 access code to dial out, the CLID shows as (example) +1 7500, AND they are not able to call all numbers at various area codes.

We recently upgraded our SIP SBCs for Avaya Workplace, which we added additional SIP trunks and route patterns for both TLS and TCP (the conference phones only use TCP presently). We no longer use AAR for routing these. None of those changes directly affected the existing issue.

I have exhausted my ideas for what it could be, and our vendor is at a loss, but I can provide any info requested.

Thank you for any help offered!

(And yes, I have between 20 and 30 of these registered in our other facilities with no issues)

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