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IX Workplace ringtone volume is too quiet

IX Workplace ringtone volume is too quiet

IX Workplace ringtone volume is too quiet

Hi guys,

I have IPOSE R11.1 and IX Workplace at customer who is complaining about the ringtone volume. We tried to turn the ringtone to maximum (Option and Settings-Audio/Video) but then other apps are too loud. The sound of the conversation is fine. It may be an option to select a speaker instead of headset but it only appears on one agent computer as an option.

Have you had any experience with this?

Thanks in advance,

RE: IX Workplace ringtone volume is too quiet

Where do you do the audio settings?

You need to change them in the workplace app, not windows.

That way others apps wont get louder.

RE: IX Workplace ringtone volume is too quiet

Options and Settings - Audio/Video - ringtone volume to the maximum, but the client complains that it is too quiet for them.
I'll try to set using the sound of the speaker from the computer tomorrow.

RE: IX Workplace ringtone volume is too quiet

What device are they using for the call audio? Yes, if its something like headphones then they need to have the ringer done via the PC speaker.

Stuck in a never ending cycle of file copying.

RE: IX Workplace ringtone volume is too quiet

They use headphones and sound of ringtone is really too quiet.

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