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Recording calls from OSCC

Recording calls from OSCC

Recording calls from OSCC

(OP)
Can anyone point me in the direction of a solution that will allow the recording of calls from OSCC?

Our solution provider offered a solution that captures sip traffic on the switch that our SD operates from by spanning the traffic to a collector box. This is not effective with work from home needs at the moment.

Is there anything that would sit on the server-side that would allow us to capture these calls?

Thanks,

Mickael

RE: Recording calls from OSCC

Check out ASC Telecom. With OpenScape Voice, it uses silent monitoring to record the calls. While not the best company to do business with - it does work.

LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4 & V6, OpenScape Xpressions V7, OpenScape Contact Center V8, OpenScape Voice V9

RE: Recording calls from OSCC

ASC are a popular recording provider but if you have a recorder already, and it's not working, I'm not sure another recorder will do it either.

OSCC routes the calls, but the voice doesn't physically route through the OSCC. You need to capture the voice on your PBX either on the way in, or on the way out, and you can do that already. You might get a recorder that works via a different method, ASC can work from either a spanned port and capture all the traffic over the span, or it can monitor extensions and connect timeslots internally like via silent monitor, but you are still capturing the traffic on the PBX.

Any call routing via the PBX should be recordable.

RE: Recording calls from OSCC

in our OSCC we installed ASC call logger and working fine

ASC call logger is the best solution

RE: Recording calls from OSCC

Hi

ASC is the solution to use. ASC works hand in hand with Unify/Atos. Their solution does integrated recording via a STMI by making a conference call and recording in this manner. It does not use spanning.

So it will work. It also record other media like Teams etc.

Regards

RE: Recording calls from OSCC

Dears
Hi
Does any one know what is the configuration of Openscape 4000 SIP extention configuration to record the audio data of all stations types?

Best Regards

RE: Recording calls from OSCC

Dears
any one can help?
How to configure two SIP extensions which send sound of a call as Side A and Side B made between two other (TDM or IP as SIP or HFA) station.

Best Regards

RE: Recording calls from OSCC

As already said - ASC voice recording will do that job

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