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Issues with Blind Tranfer from Att. to HG with Forced Announcement

Issues with Blind Tranfer from Att. to HG with Forced Announcement

Issues with Blind Tranfer from Att. to HG with Forced Announcement

(OP)
Running Avaya Aura CM6.

I have had a Hunt Group working for the IT Service Desk (ITSD) for some time, and with some recent tweaks recently discovered on this site
it appears to be working 100% correctly. That is until such time as IT Management asked me to play an Announcement prior to callers getting into the HG. I made the recording, call in and hear the recording, then go into the HG. All good! I learned here to set the delay timer to 0 to force it to play before hunting began.

We now have realized a problem that EVERY time the Attendant does a blind transfer of a caller to the HG extension WITHOUT her listening to the entire Announcement, the call gets dropped 100% of the time. I can call one extension from another and successfully do a blind transfer to the ITSD HG W/O waiting for the Announcement to complete; call never gets dropped. If I remove the Announcement, the Blind Transfer from the Attendant console completes.

Any idea's what I can do to allow the Attendant to complete a Blind Transfer of a caller, either on or off campus, to the ITSD HG?
What information do I need to provide you to enable you to help me?

Thanks,

Replies continue below

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RE: Issues with Blind Tranfer from Att. to HG with Forced Announcement

(OP)
Should this question be in a different forum, Avaya CM/Aura (Definity) perhaps?
If so, is there an easy way to "move" it there, other than deleting it here and entering it there?

Thanks,
Terry

RE: Issues with Blind Tranfer from Att. to HG with Forced Announcement

Yes you should ask it there. This forum is for Aura Messaging. No easy way I know of to move it.

RE: Issues with Blind Tranfer from Att. to HG with Forced Announcement

(OP)
Thanks Wanebo, I'll get it moved shortly.

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