Hi - I have agents that are set up to use the Micollab Softphone and all works fine but when I add an EHDU licesne to the agent it seems to stop the Micollab soft phone from working. By adding this EHDU it changes the number on the Softphone (bottom Right in MIcollab) to the mobile and when they log on to Ignite they cant select the Micollab. Nor will it allow then to initialise the softphone in the micollab.
We are on MIVB 9.1 SP2, MiCollab 126.96.36.199-01 and MICC 188.8.131.52
Does anyone have any ideas?
Many thanks Richard
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