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Factory Reseting Option11C

Factory Reseting Option11C

Factory Reseting Option11C

(OP)
Greetings,

I got a used option11c that I was trying to set up. It came with all the programming from the business it was at previously. I figured out the passwords and all that jazz.

I have been trying to clean it up so that I can use it for my purposes but it would be a lot easier to just start with a clean slate. Do you know how I could go about getting the software to do a fresh install or is there a better method to doing a "factory reset"?

This is my current ISS printout from ld22:
CALL SERVER/MAIN CAB
VERSION 2121
RELEASE 3
ISSUE 00 +

I have spent hours scouring the web trying to find the software but have had no luck finding a working download. I would appreciate any advice!

RE: Factory Reseting Option11C

(OP)
Thanks for the reply bhassell. I will try this.
Will I need a copy of the software to perform the upgrade?
If so, where is a good place to get a copy of the software to do so.

Thanks again,
werman

RE: Factory Reseting Option11C

See if you can type "upgrade" in ld 143

RE: Factory Reseting Option11C

I'd be careful if you don't have the keycodes.

As you can log in, go into LD 22 and capture the following information as you will be able to rebuild the system should the CPU fail.

ISS
TID
SLT

Then go into LD 143 from TTY "0" and do UPGRADE at the ".". I think it was 3 for utilities and then the summary details. i.e.

>LD 22
PT2000

REQ ISS

CALL SERVER/MAIN CAB
VERSION 2121
RELEASE 3
ISSUE 00 +
IDLE_SET_DISPLAY Mallory Court Hotel


REQ ***

REQ TID

SECURITY ID:10036978
AUX ID :10036978


REQ
AUD000
***

REQ SLT
ANALOGUE TELEPHONES 80 LEFT 1 USED 79
CLASS TELEPHONES 0 LEFT 0 USED 0
DIGITAL TELEPHONES 32 LEFT 4 USED 28
WIRELESS TELEPHONES 0 LEFT 0 USED 0
INTERNET TELEPHONES 4 LEFT 4 USED 0
WIRELESS VISITORS 0 LEFT 0 USED 0
ACD AGENTS 10 LEFT 10 USED 0

PCA 0 LEFT 0 USED 0
ITG ISDN TRUNKS 0 LEFT 0 USED 0
IP PEER H.323 TRUNKS 0 LEFT 0 USED 0
AST 0 LEFT 0 USED 0
RAN CON 0 LEFT 0 USED 0
MUS CON 0 LEFT 0 USED 0
SURVIVABILITY 0 LEFT 0 USED 0

TNS 2500 LEFT 2361 USED 139
ACDN 300 LEFT 289 USED 11
AML 16 LEFT 15 USED 1
IDLE_SET_DISPLAY Mallory Hotel
LTID 0 LEFT 0 USED 0
RAN RTE 500 LEFT 500 USED 0
ATTENDANT CONSOLES 2500 LEFT 2499 USED 1
BRI DSL 150 LEFT 150 USED 0
MPH DSL 100 LEFT 100 USED 0
DATA PORTS 2500 LEFT 2500 USED 0
PHANTOM PORTS 2500 LEFT 2498 USED 2
TRADITIONAL TRUNKS 2500 LEFT 2480 USED 20
DCH 80 LEFT 79 USED 1
TMDI D-CHANNELS 64 LEFT 64 USED 0
KEY1 45711633
KEY2 23376231
KEY3 37214753

REQ: END

>LD 143
CCBR000
.KSHO REC
CCBR001 Invalid command
.UPGRADE


SOFTWARE INSTALLATION PROGRAM
************************************
Verify
Security ID: 10036978
************************************

Call Server/Main Cabinet Software Installation Main Menu :
1. New Install or Upgrade from Option 11/11E - From Software DaughterBoard
2. System Upgrade
3. Utilities
4. New System Installation - From Software Delivery Card
[q]uit, [h]elp or [?], <cr> - redisplay

Enter Selection : 3

Utilities Menu :
1. Restore Backed Up Database
2. Archive Database Utilities
3. Install Archived Database
4. Review Upgrade Information
5. Clear Upgrade Information
6. Undo Installation (If previous upgrade was from R25.40 or higher)
7. Flash Boot ROM Utilities
8. Current Installation Summary
9. Change 3900 series set languages.
10. IP FPGA Utilities
[q]uit, [p]revious, [m]ain menu, [h]elp or [?], <cr> - redisplay

Enter Selection : 8

Cartridge NT-Code : NTSK40AAR17

New Installation Information Summary :
Security ID : 10036978
Aux ID : 10036978
Cabinet Type : Call Server/MAIN
Feature Set : EMEA Premium Network Services-L4 (ntsk40la)
Additional Pkgs : 190
Database : Pre-Configured database - EMEA Premium Network Servic
es-L4
Succession Succession
S/W Release : n/a 300
ISM Parameters
TNS : 2500 2500
ACDN : 300 300
AST : 0 0
LTID : 0 0
RAN CON : 0 0
RAN RTE : 500 500
Press Enter to Continue.

MUS CON : 0 0
BRAND : 2 2
ACD AGENTS : 10 10
ANALOGUE TELEPHONES : 0 80
ATTENDANT CONSOLES : 2500 2500
BRI DSL : 150 150
CLASS TELEPHONES : 0 0
DATA PORTS : 2500 2500
DIGITAL TELEPHONES : 0 32
INTERNET TELEPHONES : 0 4
PHANTOM PORTS : 2500 2500
WIRELESS TELEPHONES : 0 0
WIRELESS VISITORS : 0 0
ITG ISDN TRUNKS : 0 0
TRADITIONAL TRUNKS : 2500 2500
TMDI D-CHANNELS : 64 64
SURVIVABILITY : 0 0
PCA : 0 0
IP PEER H.323 TRUNKS : 0 0

Press Enter to Continue.

M3900 Language Set : 2. Western Europe 10 languages

Press Enter to Continue.




Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.net
linkedin

RE: Factory Reseting Option11C

(OP)
Hey Firebird & KCFLHRC,

I appreciate the help a ton! I printed all the information you recommended that I should from ld143&ld22.

I'm in ld 143 and kinda stuck at what steps I should take to load up a default database. What steps should I take from here to upgrade using the default database?

I'm new to a lot of this stuff but eager to learn so I appreciate all the help.

Quote:

Call Server/Main Cabinet Software Installation Main Menu :
1. New Install or Upgrade from Option 11/11E - From Software DaughterBoard
2. System Upgrade
3. Utilities
4. New System Installation - From Software Delivery Card
[q]uit, [h]elp or [?], <cr> - redisplay

Enter Selection : 2

Select type of upgrade to be performed :
1. Option 11/11E Upgrade
2. New Software Upgrade
3. Feature/Parameter Upgrade
[q]uit, [p]revious, [m]ain menu, [h]elp or [?], <cr> - redisplay

Enter Selection : 3

*** NOTE: The following questions require information
on the Keycode Data Sheet.
Please have it available. ***

Do you wish to change feature sets? (y/n/[a]bort) : Y


Select Feature Set You Wish to Enable :
1. N.America Business Services-L1 (ntsk01ca)
2. N.America Enhanced Business Services-L2 (ntsk01da)
3. N.America Adv. Call Centre Service-L3A (ntsk01ea)
4. N.America Adv. Networking Services-L3B (ntsk01fa)
5. N.America Premium Network Services-L4 (ntsk01ga)
6. CALA Business Services-L1 (ntsk01ha)
7. CALA Enhanced Business Services-L2 (ntsk01ia)
8. CALA Adv. Call Centre Services-L3A (ntsk01ja)
9. CALA Adv. Networking Services-L3B (ntsk01ka)
10. CALA Premium Network Services-L4 (ntsk01la)
11. Retain Current Feature Set
[q]uit, [p]revious, [m]ain menu, [h]elp or [?], <cr> - redisplay

Enter Selection : 11
Keeping Current Feature Set

Do you wish to add packages? (y/n/[a]bort) : N

Your feature set selection is "Retained Current Feature Set" :
Additional packages selected :
none
Summary of packages selected :
0-2 4-5 7-14 16-29 32-64 67 70-77 79-81 83 86-93 95 98-103 105 107-111
113-121 125 127 129 132-133 139-141 145-155 157-164 167 170 172-175
178-181 183-186 191-192 200 202-210 212 214-216 218-219 222-225 229
233-235 240 242-243 245-247 249-251 253-254 256 258-259 263 291 295-297
301 305-307 310-312 315-316 321 324 327-334 348 350-351 362 364 380-382
384-388 393-394 397-399

Is this correct? (y/n/[a]bort) : Y

ISM Parameters will be set to :
TNS ( 2500)
ACDN ( 300)
AST ( 1)
LTID ( 0)
RAN CON ( 0)
RAN RTE ( 500)
MUS CON ( 0)
BRAND ( 2)
ACD AGENTS ( 10)
ANALOGUE TELEPHONES ( 72)
ATTENDANT CONSOLES ( 2500)
BRI DSL ( 150)
CLASS TELEPHONES ( 0)
DATA PORTS ( 2500)
DIGITAL TELEPHONES ( 128)
INTERNET TELEPHONES ( 0)
PHANTOM PORTS ( 2500)
WIRELESS TELEPHONES ( 8)
WIRELESS VISITORS ( 0)
ITG ISDN TRUNKS ( 0)
TRADITIONAL TRUNKS ( 2500)
TMDI D-CHANNELS ( 64)
SURVIVABILITY ( 0)
PCA ( 0)
IP PEER H.323 TRUNKS( 0)

Do you wish to change any ISM parameters? (y/n/[a]bort) : N

Security ID : 10109743
Current AUX ID : 10109743
Do you wish to change the AUX ID? (y/n/[a]bort) : N
New AUX ID : 10109743

Same Release Upgrade Summary :
Security ID : 10109743
Aux ID : 10109743
Cabinet Type : Call Server/MAIN
Feature Set : Retained Current Feature Set ()
Additional Pkgs : none
Database : Current Database Retained
Succession Succession
S/W Release : 300 300
ISM Parameters
TNS : 2500 2500
ACDN : 300 300
AST : 1 1
LTID : 0 0
RAN CON : 0 0
RAN RTE : 500 500
MUS CON : 0 0
BRAND : 2 2
ACD AGENTS : 10 10
ANALOGUE TELEPHONES : 72 72
ATTENDANT CONSOLES : 2500 2500
BRI DSL : 150 150
CLASS TELEPHONES : 0 0
DATA PORTS : 2500 2500
DIGITAL TELEPHONES : 128 128
INTERNET TELEPHONES : 0 0
PHANTOM PORTS : 2500 2500
WIRELESS TELEPHONES : 8 8
WIRELESS VISITORS : 0 0
ITG ISDN TRUNKS : 0 0
TRADITIONAL TRUNKS : 2500 2500
TMDI D-CHANNELS : 64 64
SURVIVABILITY : 0 0
PCA : 0 0
IP PEER H.323 TRUNKS : 0 0

M3900 Language Set : 4. North America 6 languages

Is this correct? (y/n/[a]bort) : Y

Enter new keycodes :
Key 1 : 57430574
Key 2 : 01225776
Key 3 : 30656435

Keycode validation successful.
Are you sure you wish to perform the upgrade? (y/n/[a]bort) : Y

Upgrade was completed and activated successfully

Sysload is NOT needed!

You can see it mentions that the current customer database was maintained. How do I do this and get a the default customer database?

CURRENT INSTALLATION SUMMARY

Quote:

ld 143
CCBR000
.UPGRADE


SOFTWARE INSTALLATION PROGRAM
************************************
Verify
Security ID: 10109743
************************************

Call Server/Main Cabinet Software Installation Main Menu :
1. New Install or Upgrade from Option 11/11E - From Software DaughterBoard
2. System Upgrade
3. Utilities
4. New System Installation - From Software Delivery Card
[q]uit, [h]elp or [?], <cr> - redisplay

Enter Selection : 3

Utilities Menu :
1. Restore Backed Up Database
2. Archive Database Utilities
3. Install Archived Database
4. Review Upgrade Information
5. Clear Upgrade Information
6. Undo Installation (If previous upgrade was from R25.40 or higher)
7. Flash Boot ROM Utilities
8. Current Installation Summary
9. Change 3900 series set languages.
10. IP FPGA Utilities
[q]uit, [p]revious, [m]ain menu, [h]elp or [?], <cr> - redisplay

Enter Selection : 8

Cartridge NT-Code : NTSK01AAR14

New Installation Information Summary :
Security ID : 10109743
Aux ID : 10109743
Cabinet Type : Call Server/MAIN
Feature Set : N.America Premium Network Services-L4 (ntsk01ga)
Additional Pkgs : 22 57
Database : Archived database - RW212
Succession Succession
S/W Release : n/a 300
ISM Parameters
TNS : 2500 2500
ACDN : 300 300
AST : 0 1
LTID : 0 0
RAN CON : 0 0
RAN RTE : 500 500
MUS CON : 0 0
Press Enter to Continue.

BRAND : 2 2
ACD AGENTS : 10 10
ANALOGUE TELEPHONES : 0 56
ATTENDANT CONSOLES : 2500 2500
BRI DSL : 150 150
CLASS TELEPHONES : 0 0
DATA PORTS : 2500 2500
DIGITAL TELEPHONES : 0 128
INTERNET TELEPHONES : 0 0
PHANTOM PORTS : 2500 2500
WIRELESS TELEPHONES : 0 8
WIRELESS VISITORS : 0 0
ITG ISDN TRUNKS : 0 0
TRADITIONAL TRUNKS : 2500 2500
TMDI D-CHANNELS : 64 64
SURVIVABILITY : 0 0
PCA : 0 0
IP PEER H.323 TRUNKS : 0 0

M3900 Language Set : 4. North America 6 languages
Press Enter to Continue.

Thanks,
werman

RE: Factory Reseting Option11C

You have two choices Werman

1) To remove / delete all the main existing configuration such as Trunks, Extensions, names, ACD etc and start again from that point.

2) using the captured informaton that I mentioned above in my previous message to obtain a PCMCIA card or compatible Compact Flash card (SANDISK) early version no greater than 128 megs with the software pre loaded on the card to install a default database.

If you are not used to working on Nortel products, then I would suggest that you stick with option 1.

If you do a full install without retaining the keycode information, then there is little chance of recovering the system as Avaya support ended a few years ago. I can send you the Option 11c 03.00 software if you still want it but remember that your system is still limited to what it was licensed for.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.net
linkedin

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