We've gotten away from Avaya a bit these days but have a customer that wants to upgrade to R11. They currently have Essential license and IP endpoint licenses. No IPOSS support contract. Our distributor is telling us Avaya changed policy in November and any customer that wants to upgrade without IPOSS has to pay to have all their licenses migrated. We were fully aware of paying for the R11 migration license but now we are also being told they have to pay to upgrade the IP Endpoint Licneses as well?
I cant seem to find this online but find it odd a customer has to pay for all their licenses again. Can anyone confirm this? Thanks.
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