×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

KX-TVA Maintenance Console

KX-TVA Maintenance Console

KX-TVA Maintenance Console

(OP)
Trying to get the maintenance console working on a new Windows 10 computer(build 19042) and I can't get it to recognize the usb port when I try to connect to a TVA50. Device manager shows that I am connected to the unit and correctly identifies it, but can't start the driver.I have set this up before on a different Windows 10 laptop(with a different build number), but can't seem to do so now.

Is anyone else having this problem or have a solution?

RE: KX-TVA Maintenance Console

(OP)
Thanks for your reply. I can load the maintenance console with no problem and have done it several times on previous builds of Windows 10.

When the installation program asks if I want to copy the usb drivers it returns an error that the operating system is incompatible. I downloaded the correct drivers from Panasonic and installed it manually. After installing the driver it correctly shows the voicemail in Windows device manager when I connect the usb cable, but then Windows explorer gives the error that that the device connected to the usb port has malfunctioned and is not recognizable, the device descriptor failed to load.

RE: KX-TVA Maintenance Console

That has happened to me several times even with the KX-TDA series PBX. Try redoing it again with a few tricks. It will eventually work.

Wanet Telecoms Limited

RE: KX-TVA Maintenance Console

(OP)
What might those "tricks" be? I have tried it multiple ways and have researched the Windows error. I have yet to find a solution that works.

RE: KX-TVA Maintenance Console

Pm me, let's get it out of the way.
Try opening the specific folder or file for your windows 32 or 64 bit - copy the directory
Through device manager update from specifc location - the directory.
At some point you may have to disable and re-enable the device - as seen by the PC via USB cable

Wanet Telecoms Limited

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close