Avaya B179 Conference Phone web interface can't be accessed 1

rsv23 · Mar 30, 2021

Hi guys,

We have 2 Avaya B179 conf phone. For some reasons, the ip address that is setup onto it is not pinging and can't access also via web interface.

IP address is setup as static. Have tried to set as dynamic but the B179 can't get IP address from DHCP. Tried to plug this also to a known working phone but the same issue.

The Avaya IP office version is R11.1 FP1.

Any solutions?

snowman50 · Mar 30, 2021

Maybe a vlan is set up and not on the same network

I would reset the phone.
Redo the IP address
Put it onto a small data switch away from your network for test
Put the phone and laptop on to it.
Set laptop to same IP address range for the network.
Try and ping.

Phones could be faulty.

On 11.0 we had to upgrade the firmware manually for these phones in order to get them to connect.

rsv23 · Mar 30, 2021

@snowman50 thanks for the reply.

We have 2 phones with the same model and both has the same issue.

Okkie26 · Mar 30, 2021

Is your laptop in the same network / subnet?

Or is it routed?

I don't know out of the top of my head if you need to allow to reach the B179 from another network, but you can check this in the settings.

It seems like a network issue to me.

And don't use chrome. Otherwise it wont work.

rsv23 · Apr 3, 2021

just to update, we downgraded the firmware from 2.4.x to 2.3 and the conference phones connects and are back online now.

snowman50 · Apr 3, 2021

Thanks for the update

Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Avaya B179 Conference Phone web interface can't be accessed 1

rsv23

Systems Engineer

snowman50

Technical User

rsv23

Systems Engineer

Okkie26

Vendor

rsv23

Systems Engineer

snowman50

Technical User

Similar threads

Part and Inventory Search

Sponsor