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Help with Nortel Norstar + Startalk Mini!

Help with Nortel Norstar + Startalk Mini!

Help with Nortel Norstar + Startalk Mini!

(OP)
Hello tek-tips,

I am a new member here. I was stumbling through Google last night and found this forum with a lot of old information about Nortel telephone systems.
I am going to explain my story and situation, and I am hoping someone with old-school Nortel experience will be able to point me in the right direction...

I have a client in 2021 - who wanted me to hook up a Nortel Norstar telephone system, with a Nortel StarTalk Mini. Mind you, I haven't ever messed with an old school telephone system like this one before. Long story short, we did manage to get the Norstar telephone system running with 7 different phones, configured and ready to go! Our only dilemma is the StarTalk Mini. We followed the instructions of the StarTalk Mini user manual online. To our knowledge, it is hooked up 100% correct. We do our function 987 key to attempt to get to the voice mail, and it says inactive feature. I have read a fair bit on this forum that the StarTalk Mini is prone to failing early. So I am surprised it has made it this long.

My question is: Do you think the StarTalk Mini is dead, and if so what should I replace it with? I read that the CP100 is probably the way to go. But that post was from 2004 or something like that.
Can anyone help? Thank you so much in advance.

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