I have a medical office customer that has IP Office 9.1 with 6 line appearances on each phone. They have 6 hunt groups configured with ring mode set as collective call waiting. I was just informed that their receptionist (HG 401) cannot put the 2nd call on hold when a 3rd call rings in. Instead she has to go to another phone to answer the third call. I did recently add a couple of phones to this group and I just checked the saved configuration and noticed that one of them has "unknown device type" as well as "user data" in the user's rights view. Could this be the issue or might there be something else that I'm overlooking. I appreciate any help you can give. Thanks.
Reid Telesys Communications
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