Customer can only put 2 calls on hold at a time
Customer can only put 2 calls on hold at a time
(OP)
I have a medical office customer that has IP Office 9.1 with 6 line appearances on each phone. They have 6 hunt groups configured with ring mode set as collective call waiting. I was just informed that their receptionist (HG 401) cannot put the 2nd call on hold when a 3rd call rings in. Instead she has to go to another phone to answer the third call. I did recently add a couple of phones to this group and I just checked the saved configuration and noticed that one of them has "unknown device type" as well as "user data" in the user's rights view. Could this be the issue or might there be something else that I'm overlooking. I appreciate any help you can give. Thanks.
Larry Reid
Reid Telesys Communications
RE: Customer can only put 2 calls on hold at a time
Mike
RE: Customer can only put 2 calls on hold at a time
Larry Reid
Reid Telesys Communications
RE: Customer can only put 2 calls on hold at a time
Mike
RE: Customer can only put 2 calls on hold at a time
Nope that is not how it works. IP Office is a true PBX, not a key system (which is how you are trying to program it), and it uses the call appearances (NOT line appearances) to put calls on hold. My guess is you only gave the phone 2 call appearances so you can only put 2 calls on hold. If you want to put more calls on hold increase the number of call appearances (again NOT line appearances).
The phone system should not be using line appearances at all.
The truth is just an excuse for lack of imagination.
RE: Customer can only put 2 calls on hold at a time
IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN
RE: Customer can only put 2 calls on hold at a time
Larry Reid
Reid Telesys Communications
RE: Customer can only put 2 calls on hold at a time
Larry Reid
Reid Telesys Communications
RE: Customer can only put 2 calls on hold at a time
Larry Reid
Reid Telesys Communications
RE: Customer can only put 2 calls on hold at a time
The truth is just an excuse for lack of imagination.
RE: Customer can only put 2 calls on hold at a time
Larry Reid
Reid Telesys Communications
RE: Customer can only put 2 calls on hold at a time
I think this is going to be you best solution.
Get rid of all the line appearances, read somewhere here before, that time has passed using those.
Have 3 Appearances a= b= & c=
Put 3 Park buttons on all phones, Park positions 1, 2, & 3. Might need 4 but I've done systems with more that 6 lines before & they never say they need more.
Have the Users never use the Hold softkey, but use one of the Park positions.
Answer first call, second call comes in, place first call on Park 1, answer 2nd call, say can you please hold, put caller on Park 2,
retrieve 1st call on Park 1 (this will free up Park 1 again) Just keep repeating the process as other callers call in.
As soon as you put a caller on a Park position it frees up your Appearances a,b,c
When you put caller on Park LED turns Green, others put someone on Park it appears Red on your phone.
Just found out last week had a phone with Line Appearances & that stops any outside call forwarding.
Customer wanted her phone forward to her cell & no go until I removed the Line Appearances.
RE: Customer can only put 2 calls on hold at a time
The truth is just an excuse for lack of imagination.