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how does """""""check skill 2nd pri m if available-agents > 0
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RE: how does """""""check skill 2nd pri m if available-agents > 0
splits. Two commands are used to queue calls to splits.
The queue-to split command queues a call unconditionally. The command sends a call to a
split and assigns a queuing priority level to the call in case all agents are busy.
The check split command conditionally checks the status of a split for possible termination
of the call to that split. The command either connects the call to an agent in the split or
puts the call into the split’s queue (at the specified priority level) if the condition specified
as part of the command is met.
Freelance Certified Avaya Aura Engineer
RE: how does """""""check skill 2nd pri m if available-agents > 0