Has anyone ever programmed this. My setup is that I have 25 different numbers going to 25 different IVR's which is front ended by time conditions. All the IVR"S have an option to make a appointment. All appointment calls for all IVR's end up in the same queue. If a customer calls one of the IVR's DID number is it possible to get these calls answered first. I am using a dynamic queue.
I tried setting up a Queue Priorities selecting the IVR with a weight of 10 . Made no change, still at the end of the line to get answered.
Red Flag Submitted
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. The Tek-Tips staff will check this out and take appropriate action.
Reply To This Thread
Posting in the Tek-Tips forums is a member-only feature.