×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

Priority based on collected digit

Priority based on collected digit

Priority based on collected digit

(OP)
Never had to do this, but would this work? Basically option 2 I want a higher priority than a call that chooses option 1, so they get a higher spot on the queue. never done this in one vector with the same skill. We are a small establishment.

CM 6.2
We use EAD-MIA
All agents are skill level 1

05 collect 1 digits after announcement 1111 for none
06 goto step 8 if digits = 1
07 goto step 10 if digits = 2
08 queue-to skill 420 pri m
09 goto step 11 if unconditionally
10 queue-to skill 420 pri h
11 announcement 1234
12 wait-time 30 secs hearing music
...

"I am learning all the time. The tombstone will be my diploma." - Eartha Kitt

RE: Priority based on collected digit

The general principle will work but your queue priority is a bit off where Option 1 will queue at Medium and 2 will queue at High.

Here's a similar vector:

...
05 collect 1 digits after announcement 1111 for none
06 goto step 10 if digits = 1
07 # Anything other than 1, queue at Medium
08 queue-to skill 420 pri m
09 goto step 12 if unconditionally
10 # Queue at High
11 queue-to skill 420 pri h
12 # Wait and announcements
13 announcement 1234
14 wait-time 30 secs hearing music
...

I hope that helps.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close