Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Rhinorhino on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

CMS Notifications Other Than Reports

Status
Not open for further replies.
Hcs82a

Hcs82a

Technical User
Joined
Jul 24, 2009
Messages
36
Location
US
Can CMS V.18 or the CM 7.1 inform me if a call is waiting in queue for too long and send an email or other notification other than CMS reports?

i have a manager who does not want to sit and stare at the CMS report boards to see why calls are sitting in queue.

thanks,

troy

P.S.
we will be upgrading to the latest V19 of CMS soon.
 
Sort by date Sort by votes
Unfortunatly not directly.

You could mess with the taskscheduler and VBS or have some python script running that monitors the screen.
 
Upvote 0 Downvote
setup threshold settings for the reports. You'll then get low/high warnings in different colors.
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

Bucky101
  • Locked
  • Question Question
Scheduling multiple CMS Reports reliably
Replies
1
Views
885
SoftwareRT
SoftwareRT
W
  • Locked
  • Question Question
CMS Reporting Avail -> Other -> ACD instead of Ring. Calls not counting for Summary reports
Replies
4
Views
1K
Weslee
W
S
  • Locked
  • Question Question
【CMS R21】About button icon
Replies
0
Views
452
Sushi Guy
S
BIS
  • Locked
  • Question Question
Help me check a file on CMS 20, 21
Replies
4
Views
749
BIS
BIS
Stinney
  • Locked
  • Question Question
CMS R21 ODBC - Cant Connect
Replies
3
Views
1K
phoneguy55
phoneguy55

Part and Inventory Search

Sponsor

Back
Top