Change On Call Person by menu
Change On Call Person by menu
(OP)
We have 4 guys that rotate on call.
1
2
3
4
We have it currently setup where the on call goes to a third party. We want it to go directly to the on call tech.
I
I am having problems with variable or if there is another way that I can do it please let me know.
Thank You
1
2
3
4
We have it currently setup where the on call goes to a third party. We want it to go directly to the on call tech.
I

I am having problems with variable or if there is another way that I can do it please let me know.
Thank You
RE: Change On Call Person by menu
What problems are you having? Perhaps a better explanation of the problem would get a better answer.
RE: Change On Call Person by menu
The truth is just an excuse for lack of imagination.
RE: Change On Call Person by menu
Does this help.
I want my office staff to pick from a list to who is on call instead of having to setup a call forward to a cell phone number. My office staff would pick 1,2,3,4 to set the On call. Then my customers would hit a number to get afterhours support that would coincide with the number that is set.
RE: Change On Call Person by menu
I am confused what you are trying to do with 1 on the first menu though. It looks to me like you are overriding the variable you set with selector 2... why? If you set the variable there then whatever you set with selector 2 is now overridden...
Also what are you plans on how you want this routed? How you have this setup you would need to have the person you transfer hit 1 to transfer themselves to the person on call??? That seems like a poor way of doing this.
Like I said I would have 2 modules, one to set the person on call, and one that actually transfers. Then you don't need the transferee to hit 1 for it to work.
The truth is just an excuse for lack of imagination.
RE: Change On Call Person by menu
In your Night Automated Attendant, you have "Press 9 to be connected to the On Call technician", and Touch Tone 9 connect to a variable routing to transfer to the person on call.
RE: Change On Call Person by menu
The truth is just an excuse for lack of imagination.