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SL1100 NEC Extension Not Available

SL1100 NEC Extension Not Available

SL1100 NEC Extension Not Available

(OP)
Hi!

When an external caller dials extension 222, the system says 'Extension 222 is unavailable. Dial 1 to leave a voicemail.'

Internally, the extension works fine. DND is not on.
There have been no changes to the system in 2 years.

I'd appreciate any advice on how to fix this.

Have a great day and stay safe,
Lisa

RE: SL1100 NEC Extension Not Available

Go into that voice mail box and turn off Auto Attendant DND. It's a user setting.

RE: SL1100 NEC Extension Not Available

(OP)
I logged into WebPro, disabled the Auto Attendant DND feature and it did the trick!

Thank you so much! I appreciate your help. :)


Have a great day and stay safe,
Lisa

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