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BCM 50 Hunt group question

thread1361-1807106

BCM 50 Hunt group question

BCM 50 Hunt group question

(OP)
R3 BCM 50. I have 4 phones in a hunt group (like a sales group) taking calls via the auto attendant. No CO lines on the phone, just 4 intercom appearances. I set the Hunt group to ring only but I can only get 1 call per phone. At the moment only 1 person taking calls, if they are busy on the phone and hear the other phones ringing, they must put the call on hold for the second call to ring them. Maybe I have DND on Busy set to Y. That I did not think of and I will have to check. Ideally I just need multiple incoming calls per phone via the hunt group which is why I gave them 4 intercoms. Any ideas how to improve this poor man's ACD?

RE: BCM 50 Hunt group question

Set the Hunt group to broadcast so that all the phones in the group ring.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

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RE: BCM 50 Hunt group question

In the system Co-ordinator guide it will explain how each type of hunt group works.
In some cases putting each person in there own group helps using overflow to other groups.

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RE: BCM 50 Hunt group question

(OP)
It is broadcast but will only deliver 1 call to a phone at a time. Guess I will tinker with it a bit.

RE: BCM 50 Hunt group question

jaasd that is how a hunt groups work. It assumes the others in the hunt group are there to answer calls unlike a call center application where you can log in/out.

If you want every phone to ring on every call regardless of the phone state, use ANS DN. Just keep in mind how that affects voice mail.

Marv ccna

RE: BCM 50 Hunt group question

(OP)
Noted, thank you Marv-O

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