R3 BCM 50. I have 4 phones in a hunt group (like a sales group) taking calls via the auto attendant. No CO lines on the phone, just 4 intercom appearances. I set the Hunt group to ring only but I can only get 1 call per phone. At the moment only 1 person taking calls, if they are busy on the phone and hear the other phones ringing, they must put the call on hold for the second call to ring them. Maybe I have DND on Busy set to Y. That I did not think of and I will have to check. Ideally I just need multiple incoming calls per phone via the hunt group which is why I gave them 4 intercoms. Any ideas how to improve this poor man's ACD?
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BCM 50 Hunt group question
- Thread starter jsaad
- Start date
Firebird Scrambler
Systems Engineer
Set the Hunt group to broadcast so that all the phones in the group ring.
Firebird Scrambler
Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer
Website = linkedin
Firebird Scrambler
Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer
Website = linkedin
- Thread starter
- #4
allworxguy
Vendor
jaasd that is how a hunt groups work. It assumes the others in the hunt group are there to answer calls unlike a call center application where you can log in/out.
If you want every phone to ring on every call regardless of the phone state, use ANS DN. Just keep in mind how that affects voice mail.
Marv ccna
If you want every phone to ring on every call regardless of the phone state, use ANS DN. Just keep in mind how that affects voice mail.
Marv ccna
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- #6
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