Contact US

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

BCM 50 Hunt group question

BCM 50 Hunt group question

BCM 50 Hunt group question

R3 BCM 50. I have 4 phones in a hunt group (like a sales group) taking calls via the auto attendant. No CO lines on the phone, just 4 intercom appearances. I set the Hunt group to ring only but I can only get 1 call per phone. At the moment only 1 person taking calls, if they are busy on the phone and hear the other phones ringing, they must put the call on hold for the second call to ring them. Maybe I have DND on Busy set to Y. That I did not think of and I will have to check. Ideally I just need multiple incoming calls per phone via the hunt group which is why I gave them 4 intercoms. Any ideas how to improve this poor man's ACD?

RE: BCM 50 Hunt group question

Set the Hunt group to broadcast so that all the phones in the group ring.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.net

RE: BCM 50 Hunt group question

In the system Co-ordinator guide it will explain how each type of hunt group works.
In some cases putting each person in there own group helps using overflow to other groups.


Toronto, Canada

Add me to LinkedIN

RE: BCM 50 Hunt group question

It is broadcast but will only deliver 1 call to a phone at a time. Guess I will tinker with it a bit.

RE: BCM 50 Hunt group question

jaasd that is how a hunt groups work. It assumes the others in the hunt group are there to answer calls unlike a call center application where you can log in/out.

If you want every phone to ring on every call regardless of the phone state, use ANS DN. Just keep in mind how that affects voice mail.

Marv ccna

RE: BCM 50 Hunt group question

Noted, thank you Marv-O

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close