How I can seperate the historical reports of AACC between two groups ?

nortavaya · Nov 13, 2020

Hi all,

Our customer has an existing AACC server used as call center for two product team (A and B).

The customer want to seperate the historical reports of team A and team B, so the supervisors of "team A" can only see and print their reports and they should not see the reports of "team B" and vise versa.

Is this possible on AACC (historical reports) ?

I'm able to do it with realtime reports.

Thank you in advance.

StanleySteamer · Nov 16, 2020

That is all controlled in the Partition assignments under Access and Partition Management. Not only can you partition report groups but you also skillsets, applications, cdns and more.

nortavaya · Nov 18, 2020

Hi StanleySteamer,

Thanks for your reply, I have already tried with partitions and filter but still can see reports of other groups
Ok, I will check if not missing something.

Thank you.

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How I can seperate the historical reports of AACC between two groups ?

nortavaya

Technical User

StanleySteamer

Technical User

nortavaya

Technical User

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