Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

BT WHC sip not working properly

BT WHC sip not working properly

BT WHC sip not working properly

I have an Ipecs MFIM 50a, with BT whc sip trunks.

The dummy number on the sip works with calls coming in and able to make calls out.
The problem I am having is that the ported numbers onto the sip will not work.
BT have tested and said that the PBX is returning 404 not found and that the pbx needs re configuring.

What do I need to change for this, most changes I have tried stops the sip from ringing out.

Colin Brown

RE: BT WHC sip not working properly


Try the following:

A) Equipment will only use the primary BT SBC IP address so will not provide automatic failover to the secondary.

B) PAID header should not be used therefore different Presentation and Network CLIs cannot be sent on a call by call basis.

C) Equipment does not specify Invite header request user=phone, ELG to correct in future software update

RE: BT WHC sip not working properly


Codec priority 1 G711a
Codec priority 2 G729
Codec priority 3 G711u
Codec priority 4 None
Codec priority 5 None
SIP Session Timer Session Timer Usage: ON
Session Timer Value: 600

Proxy Server Address BT SBC Signalling IP Address
Domain BT SBC Signalling IP Address
Invite Acceptance Domain Only
DTMF Type 2833
ID Presentation Option
P-Asserted-ID: Unused
Remote-Party ID: Use
ID Presentation Option
ID Individuality From ID: Extension Outgoing-CLI
P-Asserted ID: Extension Outgoing-CLI
Remote Party ID: Extension Outgoing-CLI

RE: BT WHC sip not working properly

are the sip trunks registration based ie are you using a user name and password to authenticate or is it ip based ?

RE: BT WHC sip not working properly

PGM 126 - 10 - Is this set to MSN & DID or DID conversion? Take note of how many digits in 12.

If MSN & DID, PGM 202, enter your range, and confirm you have the numbers programmed
If DID only, PGM 231, enter your last x (value of 12 above) digits and confirm you have ring assignment programmed

If you setup a dummy number, and confirmed this was working, then returned another day to complete porting, the MSN/DID tables may not be programmed meaning when you are trying to call the number, carrier sends SIP Request through, system returns 404 no number found and client gets busy tone/call failed.

This is the starting point for me, but being aussie, BT may do things a bit differently. KISS (Keep it simple stupid) is my methology.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close