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CallPilot Voicemail "Steering"

CallPilot Voicemail "Steering"

CallPilot Voicemail "Steering"

(OP)
Say you have a line appearance, we'll say Line 1, on two stations. We'll call them Station A and Station B. Both Station A and Station B are set to forward to voicemail after 6 rings.

Is it possible to "steer" voicemail so that Line 1 is forwarded to Station B's voicemail box? Currently, calls get forwarded to Station A's voicemail box.

I know the easy answer would be to either 1) lower the Forward Delay for Station B or 2) raise the Forward Delay for Station A. However, the options are 2, 3. 4, 6, or 10. 4 is a bit too short, and 10 is way to many.

Is there a way to associate a line with a specific voicemail box?

RE: CallPilot Voicemail "Steering"

If the two work stations can hear both phones ringing, you can:

Phone A: Line 1 Appear and Ring, Line 2 Appear Only
Phone B: Line 1 Appear Only , Line 2 Appear and Ring

Only the ringing line will transfer to voice mail.

Marv ccna

RE: CallPilot Voicemail "Steering"

Try changing the Prime Set under lines, point it to the DN of the mailbox you want it to go to (Station B's DN)


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RE: CallPilot Voicemail "Steering"

(OP)
curlycord, changing the Prime Set on the line does exactly what I want. Both stations A and B are set to a 6 ring forward delay and I have specified the Prime Set on the line(s) as appropriate. Calls are now forwarded to the expected voicemail box. Thanks!

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