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Merlin caller ID issues with E.164

Merlin caller ID issues with E.164

Merlin caller ID issues with E.164

Lately I have seen two Merlin sites with analog loop start lines where ID stopped after telco replaced equipment.
ID stopped being seen on phone displays exactly after Comcast replaced a cable modem which feeds a cisco IAD.
A digit grabber sees 1 plus ten digits. The digits grabber did not see a + so I suspect they must be running E.164 without plus.

I dont see any Merlin doc that describes more than ten incoming digits for ID so I suspect that eleven digits must have overrun the buffer and we see nothing at the phone display as a result.
We are working with the provider to try to get them to suppress the country code but no response back yet.

RE: Merlin caller ID issues with E.164

Because things were working properly before the equipment swap, Comcast will need to make the required changes to get Caller ID up & running again. Hopefully it will be fairly easy to do. smile

I love2 "FEATURE 00"

RE: Merlin caller ID issues with E.164

Nah they punted. They say that the problem is with the pbx and they wont make any change.

RE: Merlin caller ID issues with E.164

Vendor meet time I suppose.

I love2 "FEATURE 00"

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