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Avaya IX Workplace softphone and consultative transfer
2

Avaya IX Workplace softphone and consultative transfer

Avaya IX Workplace softphone and consultative transfer

(OP)
IPO 11.0.4 SP4. IX workplace 3.8

This is a basic softphone just being used to answer and make calls . Customer is not using Avaya spaces

I am trying to figure out how to do a consultative transfer. I must be missing something.

When going through user guide it says I should be able to do this For either a Blind or Consultative. Blind works fine. But, I never see that the call is placed on hold when I press the transfer button.

Procedure
Perform the following steps to perform a blind transfer:

While on a call, select More (More icon).
Select Transfer Call (Transfer Call icon).
To transfer the call, choose:
A contact: Only on mobile clients

From history: Only on mobile clients

A number to enter

Avaya IX™ Workplace Client transfers the call.

Perform the following steps to perform a consultative transfer:

While on a call, dial the number of the user to whom you want to transfer the call.
Select More (More icon).
Select Transfer Call (Transfer Call icon).
To transfer the call, choose the existing held call.
Avaya IX™ Workplace Client transfers the call.

Any help would be appreciated.

RE: Avaya IX Workplace softphone and consultative transfer

The manual is for Aura I think for this option

I usually tell people to make a conf call and drop out of it.

Joe
FHandw, ACSS (SME)

Remembering intrigrant 2019

RE: Avaya IX Workplace softphone and consultative transfer

(OP)
Thanks for responses.

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