Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

R.5.0 Voicemail to email not working.

R.5.0 Voicemail to email not working.

R.5.0 Voicemail to email not working.

Hello all,

We had someone reach out to us that used to have an internal SMTP Server and now use an External Provider so of course Voicemail to email stopped working.

I went out there to try and help them out however nothing would work.

First thing, it appears on R5.0, the SMTP settings are not avail in VM Pro, only IPO Manager and only as an IP Address.

I tested both the account the requires authentication as well as there open SMTP settings and neither would work.

Are there SMTP Logs somewhere on R5.0?

Everything works fine on our Lab R11 system with their credentials.

Thank you.


RE: R.5.0 Voicemail to email not working.

The SMTP settings are in the Control Panel in a VoicemailPro option

For the logging you have to do the following

1. Stop the Voicemail Pro Service
2. Click Start, click Run, type regedit, and then click OK.
4. Expand SOFTWARE.
5. Expand Avaya.
6. Expand Media Services
7. Click Directories
8. On the Edit menu, point to New, and then click String Value.
9. Type SMTPLogging, and then press ENTER.
10. Right-click the SMTPLogging STRING Value, and then click Modify.
11. Type 1, and then click OK.
12. Start the Voicemail Pro Service
The log is in C:\Program Files\Avaya\IP Office\Voicemail Pro\VM\Logs
In the format of SMTP-DDMMYYYY.log

FHandw, ACSS (SME)

Remembering intrigrant 2019

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close