Cisco Unity Connection Subscriber issue Cisco Unity Connection Subscriber issue phonedudeSr (IS/IT--Management) (OP) 14 Oct 20 20:51 I have a user that's programmed to forward to CUC after 4 rings. I verified that they are setup correctly in both CUCM and CUC, but the call goes to default message. What can cause this? RE: Cisco Unity Connection Subscriber issue whykap (Vendor) 16 Oct 20 03:04 What do you mean by default message? Main or opening greeting? make sure the phone line in cucm is in the correct partition and also has the correct vm profile assigned. RE: Cisco Unity Connection Subscriber issue phonedudeSr (IS/IT--Management) (OP) 16 Oct 20 09:54 The DN is configured correctly in CUCM and setup in CUC (same as other DN's and Alias in CUC). it is not going to the VMBX on Unity and getting the Unity default error message that's setup when there's no VMBX configured.