×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

IPO Web Manager - Object couldn't be saved / Object doesn't exist
2

IPO Web Manager - Object couldn't be saved / Object doesn't exist

IPO Web Manager - Object couldn't be saved / Object doesn't exist

(OP)
Hi all,

Having a strange occurrence on a 11.0 Web Manager. A handful of users can not have their config changed. Any changes of any description are resulting in:

The object couldn't be saved to "<IPO>": User "Agent 29xx (29xx)". Object doesn't exist.

Both user accounts and Administrator account are getting the same issue on a consistent subset of users with no obvious pattern to them on the system. Changes can be made without an issue using Manager.

Has anyone encountered this and more importantly any ideas?

Thanks

RE: IPO Web Manager - Object couldn't be saved / Object doesn't exist

Did you get this resolved?
I just ran into this problem. After upgrading from 10.1 to 11.0.SP4 a SE with a Primary, Secondary and 2 expansion units.

Only 1 expansion unit is affected and it isn't all users on that unit. But when trying to using Web Manager to make changes we get "The object couldn't be saved. "Object does not exist error". But we can use manager to make changes no problem. has anyone else ran into this and is there a fix/

any help is appreciated.

RE: IPO Web Manager - Object couldn't be saved / Object doesn't exist

I am having this issue as well. We just recently installed to different IPOs for a couple of schools and both are on 11.0.4.4. One of the IPOs has not had this error happen at all. On the other it is occurring on all the IP phone users. It does not seem to be doing this with analog users.

RE: IPO Web Manager - Object couldn't be saved / Object doesn't exist

Just a follow up. It happens across all systems. Main server and expansion modules. I have opened a ticket with Avaya,.

RE: IPO Web Manager - Object couldn't be saved / Object doesn't exist

Just a follow up. Avaya said it is a bug and they provided me a patch for it, I tested it and it seems to be working.

RE: IPO Web Manager - Object couldn't be saved / Object doesn't exist

Is there anything you can provide (ticket number, KB article etc.) that I can reference when I open a ticket with Avaya so they know what to check?

RE: IPO Web Manager - Object couldn't be saved / Object doesn't exist

2
It is critical patch 11.0.4417.1

RE: IPO Web Manager - Object couldn't be saved / Object doesn't exist

Same error here.
@NYSTECH, could you provide link ?

RE: IPO Web Manager - Object couldn't be saved / Object doesn't exist

I am still currently working with AVAYA on this. The patch they had was only for server edition and I am running on an IP500. Not sure when they will have this fixed.
Also from what I got from some of the notes they sent me is this issue only applies to users that are part of a user group. I have not had a chance to check this but if you are in a pinch and need to make a change you can try removing the user from the user group, make your setting change then put them back in the user group.

RE: IPO Web Manager - Object couldn't be saved / Object doesn't exist

Don't you received these instructions ?

Please rewrite SD Card of IP500v2 with WebManager client files provided in .zip (WebClient.zip)(if applicable)
1. unarchive the WebClient.zip
2. go to SD Card: /System/Primary/WebMgmtEE/ and paste here the content of .zip archive (overwrite old files)

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close