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Textbook for Introduction to Telephony

Textbook for Introduction to Telephony

Textbook for Introduction to Telephony

Good morning Everyone!

I am a network administrator who is being pushed more and more towards telephony due to company shifts. That being said I am booked for training in Avaya Aura CM 8 administration but I would like to acquire a book that teaches all the fundamentals of telephony with some background. Any recommendations are welcome!

RE: Textbook for Introduction to Telephony

I honestly found that "Telecom for Dummies" was a decent starting point at understanding the basics of the PSTN and into some PBX stuff. For further groundwork, there are a number of books in similar veins to that ("SIP: Understanding the Session Initiation Protocol" and "Packet Guide to Voice over IP"), but it is entirely dependent on what your flavor of telephony is. If you are working on Avaya Aura CM 8, your best bet would be to comb through YouTube videos (PBXHowTos did a great series on general administration) and the CM manuals to understand more of what you are looking for.

RE: Textbook for Introduction to Telephony

Newton's Telecom Dictionary would be a great start. I am not sure if it has been recently revised but, as far as fundamentals, it would still be relevant. Can be found on Amazon.

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