VPN issues
VPN issues
(OP)
We are currently using some soft phones to work remotely. Avaya 6.2 and Cisco any connect VPN. The issue is one way audio and we were told this was by design and this how the vpn works.
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RE: VPN issues
RE: VPN issues
I agree with “Phoneguy55”, this sounds like a port issue.
RE: VPN issues
RE: VPN issues
RE: VPN issues
RE: VPN issues
Obviously, connection to PROCR or a CLAN (unpreferred) is needed for h323 registration. After that you need to understand where the RTP packets are flowing. Hopefully all your VPN endpoints are 'captured' by an IPNR meant for these people. Once you have them all grouped you can give them all rules such as no direct media, or direct media only to certain offices etc.
Also, troubleshooting the -now-... get a 1 way call up, do a "status station" and look at the media path. Screen shot that then work with your firewall people to establish that the path is valid for RTP packets. A list trace will also provide similiar data, but the status station during an active call will be a little easier to read.
RE: VPN issues