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Voicemail Pro

Voicemail Pro

Voicemail Pro

We have a high volume IP Office 500v2 with Voicemail Pro. We are trying to allow multiple users to access a Hunt Group voicemail at the same time but it seems that only one user can listen to voicemails at a time. Is there any way to allow more users to access the same mailbox at the same time?

RE: Voicemail Pro

Just think of the confusion that would cause.
Someone playing the message
Someone deleting the message as someone is listening to it.

Who takes responsibility for the messed up messages etc.

But to answer the question ..no

RE: Voicemail Pro

Thanks for the response.

On the opposite side, It's really difficult for 1 person to check 100 Voicemails that come in every 4 hours. They will never get caught up when the call volume is that high. When they're done with the voicemails, there is another 125 in queue.

How are other people solving higher volumes like this?

RE: Voicemail Pro

Hi Joel

There’s another option in the hunt group to allow BROADCAST
This will send the messages to ALL THE USERS IN THE HUNT GROUP.

then they can log into there own mailboxes And hear the messages.

They all get the same messages..

Just a thought.

RE: Voicemail Pro

Have a look at the Campaign's feature.

Stuck in a never ending cycle of file copying.

RE: Voicemail Pro

@sizbut is this another one of Avaya's licensing add-on?

RE: Voicemail Pro

No. Read the vmpro help. It's designed to take messages where multiple agents then process the messages and mark each one they've done. The web interface isn't available anymore (unless you on an old release) but all the prompts for the phone based processing of the messages are still there.

Stuck in a never ending cycle of file copying.

RE: Voicemail Pro

You want VMMail to Email with either a shared email address for all hunt group users to access could get the job done.
IMAP protocol would be best, since all users will have visibility to "read/unread" messages.

However, it really sounds like you require a Contact Centre application to be truly efficient at handling those call volumes.
Why not look at Avaya Call Reporter. It's very capable contact centre solution, with a low price tag... well much lower than the Avaya Contact Centre Select equivelint anyway.

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