×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

BCM50 R6 Cannot transfer call to other GATI line

BCM50 R6 Cannot transfer call to other GATI line

BCM50 R6 Cannot transfer call to other GATI line

(OP)
Hello Team!
I have a BCM50R6 connected with analog trunks, where a remote user on 2050 is answering calls.
The user has assigned 061 and 062 lines, both of them on a unique line pool with access only from this user.
when selecting any of the 2 lines the user can get dialtone and make calls , also he can receive calls to on the analogue line numbers.
The issue is when i have an incoming call , the user answers it but needs to transfer the call to another external number, by selecting transfer the call gets on hold and caller hears the hold tone, then the user selects line 062 ( in order to get another line to make the call for transferring) and then the error is that transfer is denied. Tried both to manual select the line and press the pool access code where it opens the second line ( 062) but still get denied.
Finally i did a routing with destination code the number i need but still get denied.
any ideas?

thanks

Nikos

RE: BCM50 R6 Cannot transfer call to other GATI line

(OP)
Also allow redirect is ticked,
any ideas?

RE: BCM50 R6 Cannot transfer call to other GATI line

It’s been awhile using this system

Try Enable allow trunk to trunk transfer

RE: BCM50 R6 Cannot transfer call to other GATI line

(OP)
you mean allow redirect?
Where is the trunk to trunk transfer enabling?

Thanks

RE: BCM50 R6 Cannot transfer call to other GATI line

Under each line make sure the lines are set to "Supervised" or maybe "Loop Guarded" on yours.


________________________________________


=----(((((((((()----=
www.curlycord.com
Toronto, Canada

Add me to LinkedIN

RE: BCM50 R6 Cannot transfer call to other GATI line

I was thinking “enable network Transfer”
But have now realised that’s in the call pilot if you are using call transfer from voicemail

Analogue lines need to be loop guarded as curlycord has stated

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close