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Can not hear ringing when making outgoing call on PRI

Can not hear ringing when making outgoing call on PRI

Can not hear ringing when making outgoing call on PRI

(OP)
Outgoing external calls we do not hear the other end ringing - dial 9, the number and then get silence until they pick up or goes to voicemail.

MICS 7.0 with PRI

TIA

RE: Can not hear ringing when making outgoing call on PRI

Possible fixes in order:
-Press the reset button on the DTI card to reboot it
-Reboot the KSU
-Upgrade software to 7.1
-Replace the DTI card
-Call the carrier and tell them all the above was done.

Sometimes the carrier had an issue/glitched, resetting card or rebooting system will re-snyc the PRI with the carrier and often fixes the issue.

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Toronto, Canada

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