×
INTELLIGENT WORK FORUMS
FOR COMPUTER PROFESSIONALS

Log In

Come Join Us!

Are you a
Computer / IT professional?
Join Tek-Tips Forums!
  • Talk With Other Members
  • Be Notified Of Responses
    To Your Posts
  • Keyword Search
  • One-Click Access To Your
    Favorite Forums
  • Automated Signatures
    On Your Posts
  • Best Of All, It's Free!
  • Students Click Here

*Tek-Tips's functionality depends on members receiving e-mail. By joining you are opting in to receive e-mail.

Posting Guidelines

Promoting, selling, recruiting, coursework and thesis posting is forbidden.

Students Click Here

MCR Group forwarding off site

MCR Group forwarding off site

MCR Group forwarding off site

(OP)
Hello,

Due to the Pandemic, I have a group that is looking to send their calls off site. You call their main line, its various conditions controllers and such, get's to a menu, press whatever to get to them. We have a MCR with 3 lines on about 12 phones. We tried forwarding the main line (Checked the Call forwarding external was on and DN Length) and it did not work. is there a way to forward this off site to a cell phone or anything?

Thank you in advance.

RE: MCR Group forwarding off site

You could create an ACD queue and NCFW it to the cell phone. Test it by dialling the ACD queue. If it works, then change the main number to point to the ACD queue.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website = http://somertel.myfreesites.net
linkedin

RE: MCR Group forwarding off site

Another option is Personal Call Assistant (PCA) if you have license(s). If you have supervised trunks, it functions like MCR even to external numbers.

RE: MCR Group forwarding off site

forward should work from the MARP set only, but either of the above is another option, or a phantom just to give another possibility.

Red Flag This Post

Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.

Red Flag Submitted

Thank you for helping keep Tek-Tips Forums free from inappropriate posts.
The Tek-Tips staff will check this out and take appropriate action.

Reply To This Thread

Posting in the Tek-Tips forums is a member-only feature.

Click Here to join Tek-Tips and talk with other members! Already a Member? Login

Close Box

Join Tek-Tips® Today!

Join your peers on the Internet's largest technical computer professional community.
It's easy to join and it's free.

Here's Why Members Love Tek-Tips Forums:

Register now while it's still free!

Already a member? Close this window and log in.

Join Us             Close