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Proper way to fail over Signaling Server

Proper way to fail over Signaling Server

Proper way to fail over Signaling Server

(OP)
Hey folks!

I was wondering if anybody knew the proper procedure to fail over a Signaling Server to another Signaling Server? On this setup we have a SIP line GW for UEXT model phones, a VTRK service for SIP trunks, and TPS services for Avaya IP phones. I know there is a graceful command for the TPS, but I have yet to see a way to gracefully fail over the SIP line and VTRK services (we normally take care of the desk phones and then reboot the affected server forcing a fail over of everything else).

Thanks!

RE: Proper way to fail over Signaling Server

You can run the following commands.

disTPS
disVTRK

or a blanket

disServices

This will stop the services and move those services to their respective follower signaling server. Then you can check the status of those trunks, SIP devices that are still connected

tpsShow
vtrkShow

If after some time you still see trunks and SIP phones still connected, you can run the following commands for a final kick of those items

forcedisTPS
forcedisVTRK

or a blanket

forcedisServices

these commands ARE case sensitive.

Hope this helps.


John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile
http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/

RE: Proper way to fail over Signaling Server

(OP)
Thank you janaya. Does the VTRK also address anything on the SIP line or do those disServices take care of the other pieces?

RE: Proper way to fail over Signaling Server

disi is also available if there is traffic on them

disiAll
disiTPS

RE: Proper way to fail over Signaling Server

disServices will disable all services.

Now when you do these commands, it's not a force.

disTPS
disVTRK
disServices

it only drops those connections that are NOT active. if someone is on the phone, it will not drop their call. That is why I never understood the DISI command, but as bignose21 states, that is also a viable command. The only issue is I think with a graceful stopping of services is there's a timeout. If not everyone drops withing a certain amount of time, it re-enables the service.

Hope this helps.

John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

Public Profile
http://www.linkedin.com/pub/john-anaya/25/1b9/a9b/

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